Tour Staff Coordinator
3 weeks ago
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
The Tour Staff Coordinator is responsible for assisting the Tour Staff Manager in the management of all CEOs (Tour Staff) and relevant processes involved in their successful tour operation from start to finish. This included management of all admin related to CEOs, and all aspects of their performance management. The role supports the continued push to create an overall high level of regional job satisfaction, managing the growth by sound planning on the needs and sense of affiliation with G Adventures through continued support and training as well as continuing to spread Company Culture and Core Values, connecting all CEO's in the region to the G Adventures global community.
**Responsibilities**:
- All Tour Staff related administration, Tour Staff profile updates, Tour Staff info. database and Tour Staff website- Responsible Tour Staff Payroll, Quarterly Bonus, and Tour Staff accounts process.- Supporting Tour Staffs, acting in coordination between Tour Staffs, local office and Base Camp team.- Assist in Quarter Tour Staff Performance Review, managing and reporting on Tour Staffs performance, including 1 0n 1 review.- Responsible to provide the report of monthly departures for Tour Staff Schedule to Tour Staff Manager and tour assignment in internal system (Polaris)- Support Tour Staff Manager of Tour Staff recruitment process, contract signing and timely updating of all contract- Assist and help manage all aspects of CEO Training, Tour Staff Forum, Tour Staff Wanderers and National Geographic Journey with G Adventures training program.- Monitoring Tour Staff comments section on passenger evaluations and action as necessary- Collaborate with Tour Staff / Senior Tour Staff to ensure the Trip Note and Trip Planner are up to date including setting all necessary information for Tour Staff’s tools to the Tour Staff website.- Coordinate and assist in ground Support for logístical issues during trips and on trip emergencies.- Maintain Tour Staff engagement between Tour Staff, Local office and G Adventures global.- Manage Tour Staff Swag inventory
**Requirements**:
- Living in Bangkok, Thailand- Proven experience in the travel and tourism industry and strong passion for travel.- Exceptional administration, organizational and leadership skills and experience.- Proficient in both spoken and written English- Computer skills, especially in Google Suite- Have flexible work arrangements- Carry regional emergency phone as of rotation schedule- Able to understand the needs of both CEOs and G Adventures as a business- Thorough understanding and commitment to the G Adventures core values and business model
What do we offer you?- Competitive salary commensurate with the role- Competitive benefits package- Birthday day off- Vacation time for you to recharge- Enhanced Parental Leave- Learning and growth opportunities
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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