Branch Operations Manager

4 days ago

กรงเทพมหานคร, Thailand Rentokil Initial Full time

Branch Operations Manager (ผู้จัดการฝ่ายปฏิบัติการ ด้านงานบริการกำจัดแมลง)

Location : Bangkok

Salary Range : 50K - 60K

People Management
- To recruit, induct, train, manage and retain Customer Development & Support personnel effectively
- Implement training programs to ensure personnel achievement and maintain a high level of performance
- To maintain a high level of moral amongst the Customer Development and Support team
- To motivate the Customer Development & Support team to achieve sales target
- Conduct sales meeting during branch visits and to review and coach individual CDM and CSM to solve their outstanding issues
- To ensure that Customer Development & Support employees have a full understanding of the Company’s objectives and policies
- To ensure a high level of competence in the required skills amongst customer development staff and customer support staff by providing continuing training and practical assistance & guidance in the field
- Conduct regular meetings with customer development team to cascade and discuss Customer Development strategies and plans and to agree the tactical implementation of the Customer Development team to fulfil the plans
- To monitor the performance of the Customer Development & Support team in accordance with the plans and budget and take appropriate actions to ensure that the sales targets and client retention rates are achieved
- To be accountable to the number of people as resources budgeted, such as CDM, CSM, ACDM, ACSM, CDE and CSE
- Accountable for rapidly acting on non-performers via coaches, counsel, support, and when required, terminate
- To maintain friendly and co-operative relations with managers within the Division & those of other divisions within the Company
- Recognize the need for, and to take action, to improve your own competence in Management by way of private study, membership of suitable associations and attendance at courses
- Perform channel development activity and coordinate sales distribution by establishing sales territories, quotas and goals

Turnover Generation
- Accountable for analyzing, identifying and growing the overall customer development plan, sales and market share for Pest Control or Hygiene services in the country geographical region
- Accountable for initiatives that secure sales of defined services to products, plan, implement and closely monitor operational activities with optimal resource utilization
- Accountable for quick identification of shortfalls and opportunities in activities and sales and subsequent remedial actions. Perform sales forecasting activities and secure customers and sales volume accordingly
- Accountable for performance of the total allocated sales team, strive to significantly surpass agreed sales and market share targets and team productivity
- Accountable to review customer needs to propose product or service range, price schedules and marketing support
- To conduct frequent visits to customer to secure sales and advises customers; concerning services and sales policy
- Monitor and evaluate the activities and services of the competitors

Customer Management
- Accountable to submit the country geographical region/territory/area annual sales targets from the customer development team and broad action plan for the team
- Accountable for continuous improvement of team selling skills, product & service knowledge to ensure customer service is a shared and valued principle across the entire team. Build and foster a team culture that values, recognizes and generates a business orientated, customer focused, high performance in accordance with company policy and Outstanding Customer Service (OCS) culture throughout the business
- To conduct regular visits to major customers to build rapport and to conduct presentations and/or premises inspections when necessary
- Accountable for building and maintaining contacts with relevant key-opinion leaders and decision-makers, and for facilitating the working environment for the sales team. Where significant success is achieved in any aspect of customer management, share this practice and experience with senior management, so as to facilitate the transfer of best practice across the business
- Accountable to promote the Company and its products and services to its best advantage under the guidance of the Sales & Marketing Director
- To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted margin or better, and to assist in setting of detailed sales target and the monitoring of results
- Deal with customers’ complaints as a matter of urgency in accordance with company policy

Business Development
- To ensure that assigned sales targets are achieved and are in line with budgeted expenses
- Achieve portfolio gross sales and net gain
- Maintain the client portfolio as per target set
- Review the pricing structure to ensure value-for-mo

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