Operations Associate

3 months ago


คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Ensure daily execution of daily operations duties including but not limited to processing transactions, account verifications, and overall customer care.
Respond to customer inquiries regarding trading, digital asset transfers, and other general cryptocurrency-related questions on a daily basis using the company s CRM tool; ability to talk about the company s products and services.
Collaborate with cross-functional teams to improve the company s products: identify opportunities to optimize customer experience to increase customer satisfaction.
Capable of handling a large volume of customer inquiries and trade orders with great attention to details.
Strive to make your work as efficient as possible by improving or creating processes, and automating as much of your work as possible.
Follow communication procedures, guidelines, and policies.
Conduct customer due diligence (KYC/CDD).
Create or update the FAQs to match the current user interface and procedures.
Participate in projects and any other special tasks assigned.

**About you**:
Bachelor s degree in any field.
Customer-centric mindset; focusing on providing a positive customer experience.
Strong verbal and written communication skills in both Thai and English.
Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
Comfortable working in a fast-paced, ambiguous environment.
Ability to prioritize and manage multiple responsibilities.
Ability to remain calm and maintain patience during difficult client interactions.
Flexible working hours, working days (holidays), and ability to work on shifts.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: English, Thai



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