Retail Customer Success Executive
7 months ago
Country
Thailand
Job Family
Commercial
We show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
**Job Description**:
- Full responsibility for the report quality and timely delivery of reports to retailers.
- Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system.
- Ensure that all records for sending data to the retailers are up to date and accurate.
- Ensure high level of retailer servicing and establish good relationship with key contacts within your retailers.
- Ensure retailers are using GfK data and services throughout their organisation, thereby ensure that GfK data is an integral part of the retailers buying decisions.
- Organising and delivering presentations to key retailer contacts with the relevant product experts and ensuring that any queries during presentations are followed up satisfactorily.
- Identify and organise the training needs of your allocated number of retailers.
- Provide support to all areas of the business: Ops, Coding and Commercial Department.
- Responsible for the integrity of the retail deliverable for your group of retailers including a quarterly review process.
- Responsible for ensuring the accuracy of the data feed from your group of retailers including a bi-annual review.
- Should be actively improve/manage the speed of data delivery from the retailers.
- For the retailers you manage support the Coding Team in identifying ‘unknown’ products on data feeds.
- Support commercial team on identifying new business opportunities.
- Support commercial team on the recruitment of new retailers.
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on:
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you
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