Customer Success Manager

2 weeks ago


กรงเทพมหานคร, Thailand LSEG (London Stock Exchange Group) Full time

Responsibilities:

- Retain revenues of existing clients (Thailand, Cambodia, and Lao P.D.R.)
- Take action to mitigate cancellations and identify business opportunities
- Build relationships and communities with clients by understanding and fulfilling their business needs (from CEO level to end users and IT teams)
- Demonstrate relevant functionalities and content relevant to customers’ workflow resulting in higher customer’s satisfaction
- Act as a voice of the customer, feeding back their experiences to internal teams for improvement
- Deliver tailored engagements (e.g. workshops) that help customers to maximize the value derived from Refinitiv solutions post sale
- Provide transparency to the customer and act a ‘quarterback’ to ensure Refinitiv delivers on sales commitments
- Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Position Requirements:

- Travel up-country and overseas
- Understand fundamental knowledge of financial industry and customers' business model
- Selling Skills (identify, develop, & articulate proposition/ consultative selling)
- Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech./ data apps
- Logical and Analytical thinking
- Excellent Service-minded
- Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems

Qualifications:

- Training or related experience preferred
- Master degree of MBA or Finance is an advantage
- Proficient in Thai and English

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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