Operations Associate

3 days ago


คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Experience in Customer Service Field, Call Center.
General understanding of AMLO requirements.
Background from Banking or Fintech.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Marketing or related teams.
Assist in training junior Customer Support Representatives.
About you.
Bachelor s degree in any fields.
New graduated also welcome.
Customer-centric mindset; focusing on providing a positive customer experience.
Strong verbal and written communication skills in both Thai and English.
Excellent communication, explanation, attention to detail, can-do attitude and leadership skills.
Comfortable working in a fast-paced, ambiguous environment.
Ability to prioritize and manage multiple responsibilities.
Ability to remain calm and maintain patience during difficult client interactions.
Flexible working hours and able to work along 5 days per week (shift working).
Nice to have.

**Experience in any of the following industries**: Cryptocurrency, Online Payments, Banking, or Exchanges.
Years of experience in Operation or Customer support position.
Work experience in a high-growth startup or tech company.

**Job skills required**: English, Service-Minded, Able to work as a shift



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