Sales Support Manager

2 weeks ago


กรงเทพมหานคร, Thailand Valmet Inc. Full time

Have you outgrown your current role and thinking about taking on a new challenge?

We are looking for an energetic and talent Sales Support Manager for SEA2 team. This position reports to the Director, Sales Support Hub, to ensuring the smooth functioning of sales operations which base in Bangkok, Thailand.

This position is focusing manage sales support team providing proper support to SEA Sales and Service Team which directly impacts revenue generation and customer satisfaction.

You will also be responsible for:

- To manage the Quotation team in ensuring that quotation proposal made is Technically & Commercially acceptable by the sales team in accordance to company strategy & policies
- To support on Sales & Service Order Commercial (Contract Terms & Condition, Contract Policies, Approval Grid Awareness, Trade Finance Policies, Finance Policies and Systems Implementation/Release Support)
- To ensure that orders are placed correctly and within time frame set.
- To Support Payment Collection & Order Delivery Expediting
- To support on Sales & Service Order Logistics related matters (Logistics Terms/Policies, Cost Control & Service Level Monitoring)
- To support Distribution Channel on CPQ systems, set process for quotation and order handling with distributors.
- To be responsible of products training of new staff and/or agents and upgrading of existing staff in SEA2
- To Optimize Sales & Service Work Processes and Maintaining a Good Filing System for proper records
- To support Sales and the Distribution Channel and manage complaints and issues affecting customer orders, liaising where necessary with sales, service, finance and operations in an effort to solve order issues
- To Prepare and Analyze the monthly report (Order Booking, Backlog, Packed Not Delivered & Net Sales Forecast) for better Sales & Service Target Achievement
- Work cross functionally to ensure customer expectations are met

To succeed in this role, you will need:

- Bachelor’s degree in business engineering, administration or a related field is often preferred
- Typical minimum relevant experience required: 4-7 years
- Good Experience in Leadership
- Good knowledge of operation processes and systems
- Knowledge of CRM/SRM are added advantage but not a requirement
- Good communication and negotiations skills
- Good command of spoken and written English
- Good administrative, organizational, and problem-solving skills
- Meticulous working attitude
- Positive attitude, highly motivated and a team player

We offer:
We offer you a challenging position in an international business environment and a great opportunity to influence the success of our Service business. We encourage and value an innovative culture that suits development minded people who enjoy working in a fast-paced and dynamic environment full of opportunities.

Additional information
- When everything works together_
- Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how - and above all, teamwork._

Join the team



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