General Manager
1 week ago
Summary
**Leading Food and Beverage Operations**
- Take charge of Food and Beverage (F&B) operations of the outlets, including developing and implementing marketing strategies, food and wine promotions, providing excellent guest service, and managing inventories.
- Collaborate in the development of menus, recipes, and food preparation.
- Ensure compliance with established policies and procedures.
- Develop and execute a strategic plan that includes budget administration and preparation, forecasting and profit and loss accountability.
- Conduct inventory for food, beverage, and paper supplies and establish inventory control methods while following purchasing procedures.
- Verify that the outlets and service equipment is properly maintained, cleaned, and operated.
- Devise and carry out innovative initiatives to enhance the guest service experience.
- Keep abreast of the latest food and beverage trends within the hospitality industry.
- Execute administrative functions such as reporting, forecasting, quality assurance, and departmental meetings.
**Leading Team**
- Manage the performance of outlet service and management staff.
- Ensure that the outlet staff adheres to ISO, Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA), and regional Alcoholic Beverage Commissions guidelines.
- Facilitate effective communication within F&B and with support departments.
**Ensuring Exceptional Guest Service**
- Provides services that are above and beyond for guest satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Empowers colleagues to provide excellent guest service.
- Deliver exceptional service that exceeds guest expectations to enhance guest satisfaction and retention.
- Enhance service quality by communicating effectively and assisting individuals to understand the needs of guests. Provide guidance, feedback, and coaching to colleagues as needed to ensure the best possible service.
- Encourage and empower colleagues to provide excellent guest service by promoting a culture of exceptional service and providing the necessary tools and resources.
**Leading Marketing/Public Relations/Social Media Activities**
- Collaborate with the Director of Food and Beverage and Hotel Marketing teams, including the Culinary Team, to oversee the outlets marketing plan.
- Support on-site/off-site public relations opportunities to promote the outlets and increase its visibility.
- Develop and execute outlets-related social media posts and public event communications. Monitor social media activity, respond to comments, analyze posts/trends, and address any issues that arise.
- Act as the primary point of contact for outlets events.
- Participate in local networking activities, which may occur off-property, to support the outlets and expand the network.
**Managing and Conducting Human Resources Activities**
- Evaluate the productivity and efficiency of colleagues to recommend promotions or other changes in status.
- Ensure colleague safety and property security.
- Monitor colleague attendance, record absences/tardiness, and take appropriate action as necessary.
- Provide guidance to supervisors to help them achieve their development goals.
- Conduct annual performance appraisals with direct reports in accordance with Standard Operating Procedures.
**Qualifications**:
**Qualification**
- A degree in hospitality management, restaurant management, or a related field.
- Several years of experience working in hotel fine-dining restaurants and previous managerial experience is required.
- Outstanding product knowledge of food and beverage, including knowledge of food safety and sanitation regulations, local laws, and financial management
- Excellent skills in leadership, communication, adaptability, guest service and time management.
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