Community Lead

4 months ago


กรงเทพมหานคร, Thailand the Hive Full time

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration - for businesses at every stage, including ours._
- We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community._

We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence.

**About the Role**

A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams.

**You will need**:

- To create and oversee a well-connected community through internal and external events
- To work alongside your Location Manager and team to ensure sales goals and targets are met
- To ensure that processes are running smoothly and facilities are fully operational
- To ensure customer service excellence at all times
- To network with a personable attitude

**Duties and Responsibilities**

**Member Experience**
- Develop relationships with members and proactively understand their needs
- Solve member-related issues to help foster a collaborative community
- Identify opportunities on how the Hive can help achieve members’ goals
- Always deliver and ensure a personalised, high-quality member experience
- Make recommendations to the Location Manager on how to improve the overall member experience

**Sales**
- Responsible for a variety of membership sales, packages, negotiations and closing of deals
- Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
- Attend external and internal events and be representative of your location

**Finance, Administration and Operations**
- Organise member-welcoming and member move ins/outs
- Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
- Order pantry supplies in a timely manner
- Work with Community Associates to ensure overall cleanliness of the space and venue
- Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
- Conduct quality control checks and address/solve issues immediately

**Content and Events**
- Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
- Drive collaboration and partnerships across a range of different industries - E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
- Liaise with Art Department to ensure event collateral are well produced in a timely manner
- Ensure calendar and notice boards are always updated
- Take ownership of social media pages (IG stories, Facebook posts, etc)
- Capture a series of images showcasing the office spaces, events and community for social media
- Create engaging content (captions and posts) for social media platforms
- Ensure events are consistently promoted in a timely manner

**You should have**:

- Outstanding confidence and strong networking skills
- Passion for and understanding of the Hive’s mission and values
- Curiosity about entrepreneurial communities and startups
- The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around

A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

**Requirements**:

- University Degree holder is an advantage
- 2+ years experience in customer service, sales, events or related industries
- Prior experience in coworking, real estate or startup experience would be an advantage
- Must have strong verbal and written communication skills
- Exceptional organisational and multitasking skills
- Ability to handle pressure and fast thinking
- Proficient in basic computer skills
- Fluency in English, any additional language is a plus

**Benefits**
- Health care
- Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
- Personalised development plans and growth opportunities within the organisation
- Team activities and annual company-wide events
- Exclusive discounts at partnered restaurants, bars and gyms
- Opportunities for local and international relocation
- Consideration to become part o



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