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Inside Sales Coordinator

7 months ago

กรงเทพมหานคร, Thailand Guardian Glass Full time

**Your Job**

**Our Team**

You will be reporting to the Inside Sales Manager - Domestic under the customer experience department (Supply Chain).

**What You Will Do**

**Enhancing Customer Experience**:

- Serve as primary liaison, capably handling inquiries through various channels in adherence to guidelines.
- Ensure seamless and timely order processing to deliver exceptional customer satisfaction.
- Collaborate with the supply chain to align operations with company strategies.
- Infuse each interaction with proficiency and consistently meet performance targets.
- Manage commercial claims effectively to close CAPs within agreed timelines with appropriate solutions.

**Strategic Customer Advocacy**:

- Advocate for customers, ensuring win-win activities align with company targets.
- Proactively gather comprehensive customer insights to enrich Sales and Marketing strategies, empowering us to effectively address evolving market needs.
- Manage MTO inventory effectively based on customer requirements to minimize aged stock.

Project and Administrative Support:

- Lead process improvement initiatives to enhance operational procedures and boost efficiency.
- Provide essential ad-hoc administrative assistance when needed.

**Who You Are (Basic Qualifications)**
- Bachelor's degree in Business Administration or related field.
- At least 3-5 years of experience in related functions such as Sales Coordinator, Customer Service Support, Order processing will be an advantage.
- Proficiency in Thai and English.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Proficiency in ERP/CRM software (Salesforce) and Microsoft Office Suite is a plus.
- Ability to prioritize tasks in a fast-paced environment.
- Ability to work both independently and collaboratively.
- Commitment to upholding ethical standards and promoting a positive work culture.

**Who We Are**

**Guardian Glass**

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.