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Service Delivery Manager
2 weeks ago
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
To create an impactful presence in ensuring the availability of the Infrastructure and help to achieve the OKR goals of the program with unwavering commitment and timely delivery.
Minimum Qualifications
Service Delivery:
- A minimum of 10+ years of experience in the Payment and Cards with specialisation on Clearing and Settlement processes
- Single point of contact for development groups and vendors for assisting resolving the issue.
- Ability to understand the infrastructure needs and timeframe and work with the Program teams and their timelines
- Ability to work with Enterprise team and bring out the expected delivery of the platform
- Able to coordinate with multiple SRE teams, collaborate and represent the teams for PI planning sessions
- Plan and assign resource usage efficiently.
- Onboard new resources, help with all access, KT, new hire activities
- Defect and Incident management-Monitor problem, change and incident queue (ITSM)
- Problem management
- collect problems, plan and design solution around
- Monitor quality of the delivery
- DR activities
- PI Planning
- Involvement in change management bridges to effectively plan deployment, patching and hotfixes in system.
Leadership:
- Roadmap for team for functional activities
- Support investigation, help in getting or/and providing RCA
- Regular communication within and outside team for incidents status. Follow up
- Lead from front on incidents and issues
- Communication with Director
- Improvements, feedbacks
Preferred Qualifications
- Knowledge on Global and Clearing and Settlement process. Have to extensively work with the clearing teams and understand the requirements
- Knowledge on Amex Infra structure and information security principles, tools and remediation
- Knowledge on System design principles, telemetry and monitoring tools
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
To create an impactful presence in ensuring the availability of the Infrastructure and help to achieve the OKR goals of the program with unwavering commitment and timely delivery.
Minimum Qualifications
Service Delivery:
- A minimum of 10+ years of experience in the Payment and Cards with specialisation on Clearing and Settlement processes
- Single point of contact for development groups and vendors for assisting resolving the issue.
- Ability to understand the infrastructure needs and timeframe and work with the Program teams and their timelines
- Ability to work with Enterprise team and bring out the expected delivery of the platform
- Able to coordinate with multiple SRE teams, collaborate and represent the teams for PI planning sessions
- Plan and assign resource usage efficiently.
- Onboard new
