Manager, IT Service Delivery

About the opportunity

We are looking for a highly-driven and motivated individual to take the role of the **Manager, IT Service Delivery** based in our Bangkok office, Thailand.

**Responsibilities**:

- Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met.
- Coordinating training and orientation for new employees to enable them to become productive upon onboarding.
- Ensuring all users are equipped with the most effective company technology and Internet connectivity, continually assessing needs and requirements based on EnterpriseTechnology Services (ETS) global/regional standards, guidelines, and policies.
- Organizing support, troubleshooting, and repair for IT equipment and networks.
- Working with Regional and Global InfoSec teams to promote IT security awareness in-country and taking appropriate steps to address security breaches, if necessary.
- Establishing relationships with technology and equipment vendors.
- Managing a team of IT support staff, including education, training, and career development.
- Advising human resources colleagues on staffing needs and participating in the hiring and training process.
- Managing departmental budget and tracking spending on equipment and staff.
- Developing and maintaining continuity plans to address local business continuity.
- Having a thorough understanding of local culture and actively seeking how technology enables the business to accelerate.
- Project management experience with office builds and end-to-end infrastructure implementations to help expand the business across the country.

What you need to be successful
- Minimum of 5 years of relevant experience, comes with strong background in networks, firewalls, and desktop computing/management technologies
- Demonstrated leadership skills with a track record of managing and leading teams
- Excellent written and verbal communication skills in English and Thai
- Outstanding interpersonal and stakeholder management abilities
- Proficiency in problem-solving, especially in complex, cross-functional scenarios
- Meticulous attention to detail
- Ability to thrive in a fast-paced environment and achieve goals set by regional and global headquarters
- Proven hands-on experience in Jira, Confluence, and Google Workspace
- ITIL Foundation certification is a plus

Who we are

“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

What's in it for you

What we offer:

- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.