Executive Chef
6 months ago
**职位编号** 24023754
**工作类别** Food and Beverage & Culinary
**地点** Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Management
**职位概述**
负责厨房日常运作的总体成功。通过亲自执行任务展示烹饪技能,同时领导员工并管理所有与餐饮相关的职能。努力不断提高客人和员工的满意度,同时最大限度地提高所有责任领域的财务业绩。监督所有厨房区域,以确保提供始终如一的优质产品。负责指导和培养员工,包括直属下属。必须确保满足卫生和食品标准。责任领域包括监督所有备餐区(如宴会、客房服务、餐厅、酒吧/酒廊和员工食堂)和所有配套区域(如洗碗室和采购室)。
**求职者个人资料**
**教育和经验要求**
- 高中文凭或高中同等学历 (GED);6 年厨房、餐饮或相关专业领域工作经验。
或者
- 在经认可的大学取得烹饪术、酒店和餐厅管理或相关专业的两年制学位;4 年厨房、餐饮或相关专业领域工作经验。
**核心工作活动**
**领导酒店厨房运作**
- 领导厨房管理团队。
- 为所有日常运作提供指导。
- 充分了解员工的职位,以便在员工缺勤时履行职责或确定适当的替岗人选。
- 为下属提供指导和指示,包括设定绩效标准和监督绩效。
- 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。
- 鼓励和建立团队成员之间的相互信任、尊重和合作。
- 树立榜样,示范适当的行为。
- 确保酒店政策得到公平一致的执行。
- 审核人员编制,确保宾客服务、运营需求和财务目标均得以满足。
- 与员工建立和保持开放的协作关系,并确保员工在团队内部也这样做。
- 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。
- 监督和协调备餐厨师和工作人员的活动。
- 向员工演示新的烹饪技巧和设备。
**设定和维持烹饪职能和活动的目标**
- 制定和实施采购与接收区的指导原则和控制程序。
- 确立目标,包括绩效目标、预算目标和团队目标等。
- 传达安全程序的重要性,详细说明程序规范,确保员工了解安全规范,监控与安全有关的流程和程序。
- 管理部门可控费用,包括食品成本、用品、制服和设备。
- 参与责任领域的预算过程。
- 了解并实施品牌的安全标准。
**确保满足烹饪标准和责任**
- 为菜品开发提供指导。
- 监控生熟食品的质量,确保符合标准。
- 确定应如何呈现菜肴,并进行装饰性美食展示。
- 认可优质的产品、展示和风味。
- 确保符合食品处理和卫生标准。
- 遵循所有食品的适当处理方法和温度。
- 确保员工取得必需的食品处理和卫生认证。
- 维护食品采购、接收和储存标准。
- 定期准备和烹饪或为特殊客人或场合准备和烹饪各种类型的食品。
**确保卓越的客户服务**
- 表现和支持超越预期的服务行为,实现客户满意并保留客人。
- 通过沟通和协助个人了解客人需求,并在需要时提供指导、反馈和个人辅导,改善服务质量。
- 管理日常运营,确保质量和标准,且每天满足客户的期望。
- 表现出宾客接待方面的领导力,体现卓越的客户服务,并为客户关系营造积极的氛围。
- 与客人互动并获得对产品质量和服务水准的反馈。
- 回应并处理客人的问题和投诉。
- 授权员工提供卓越的客户服务。制定指导方针,让员工了解有关期望和因素。确保员工接受持续培训以了解客人的期望。
- 审查评论卡、客人满意度结果和其他数据,以确定改善的方面。
**管理和开展人力资源活动**
- 识别他人的发展需求,并指导、辅导或以其他方式帮助他人提升知识或技能。
- 确保员工受到公平、公正的对待。
- 培训厨房员工关于出色烹饪和美观菜盘展示的基本原则。
- 执行直接上级经理的绩效考核流程。
- 关于食品知识和食谱组合培训,与宴会厨师和餐饮部互动。
- 观察员工的服务行为并向个人和/或经理提供反馈。
- 管理责任领域的员工渐进性惩处程序。
- 确保根据标准和当地运作程序(SOP 和 LSOP)完成惩戒程序和文件,并支持同事评议流程。
**其他责任**
- 通过电话、书面形式、电子邮件或亲自向执行团队、经理和主管、同事和下属提供信息。
- 分析信息和评估结果,以选择最佳解决方案并解决问题。
- 万豪国际给予所有应聘者公平机会。我们
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