Operations Coordinator
6 days ago
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.- What you’ll be doing:Assist with validations in coordination with the finance and reservations teams. This includes on-tour and post-tour changes where modifications to the system are needed so that invoices match the system when received.
-Provide administrative support for Global Sales and Head Office Operations teams (answer enquiries, information-gathering and logistics related to travelers before arrival).
-Support product review and new product development.
-Handle/resolve on-tour issues and support the Customer Solutions team for post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.
-Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.
-Coordinate with the Assistant Regional Operations Manager/Regional Operations Manager regarding logístical tour changes, and keep the CEO’s and providers informed.
Carry the emergency phone as required in rotation with others. In case of Emergency, you might be required to assist outside of regular work hours.
-To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities
-Other duties as assigned.
- Desired Skills/Experience
Must Have:Computer skills (e.g. Google suite, Excel etc)
-Highly proficient in English both written and spoken
-Excellent Customer Service and Listening Skills
-Problem Solving/Complaint Resolution
-Decision Making Skills
- Nice to Have:Experience in the travel industry
-Familiarity with Regional Geography
-Knowledge of G Adventures product in the region
- Desired Characteristics
Must Have:Team Player, Flexible, Co-operative Approach
-Self Motivated and Goal orientated
-Excellent Attention to Detail, Well Organized
-Positive and Innovative Attitude
-Good time management skills
- Working Relationships
Internal Relationships
Reservations, Operations, Tour Leader Management at Bangkok Office
-Product and Contracting team
-Operations team at Head Office
-Tour Leaders
-Accounting department
-Global Sales team
- External Relationships
Operators/Suppliers: handle issues, special requests etc
-Customers: Answering questions and attending emergency calls
-Vocational Qualification related to Travel & Tourism/Business
-Mac Computer Skills
-Familiarity with Regional Geography
Internal Job Description- Internal Job Description- What you’ll be doing:Assist with validations in coordination with the finance and reservations teams. This includes on-tour and post-tour changes where modifications to the system are needed so that invoices match the system when received.
-Provide administrative support for Global Sales and Head Office Operations teams (answer enquiries, information-gathering and logistics related to travelers before arrival).
-Support product review and new product development.
-Handle/resolve on-tour issues and support the Customer Solutions team for post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.
-Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.
-Coordinate with the Assistant Regional Operations Manager/Regional Operations Manager regarding logístical tour changes, and keep the CEO’s and providers informed.
Carry the emergency phone as required in rotation with others. In case of Emergency, you might be required to assist outside of regular work hours.
-T
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