Senior Program Support Officer

2 weeks ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

**Job Overview/Summary**:
The Senior Program Support Officer (Sr. PSO) based in Bangkok, Thailand is responsible for case creation, pre-screen and USCIS interview scheduling, call list creation and distribution. The Sr. PSO will monitor and analyze the pipeline, ensure targets are met, and future circuit rides are coordinated as planned in close coordination with the Senior Program Support Manager. The position will also support fellow Program Support team members by providing back-up support as needed.

**Major Responsibilities**:
**Case Creation & Scheduling**:

- Ensure timeline case creation of refugee cases in START to be submitted and authorized for USRAP processing.
- Ensure timely scheduling, preparation and quality control of cases for DNA, pre-screening, USCIS and follow-up circuit rides in line with established targets and deadlines.
- Perform quality control (QC) procedures on case creations and schedules.
- Monitor and report to supervisor regularly case preparation are in line with case creation, scheduling targets, and that final schedules are accurate.
- Collaborate with relevant RSC staff to ensure all necessary circuit ride arrangements are finalized.
- Act as focal point to submit call lists to relevant program and/or program support staff and stakeholders regarding applicant appointments in a timely manner.
- Perform quality checks accurately on case call lists, SCH IDs, and relevant guidelines in the designated location in shared drive.
- Report quality check trends of both the physical files and data in START to supervisor regularly.

**Records/Library**:

- Assist with bi-annual file auditing for RSC Asia, Thailand.
- Maintain file security by ensuring daily proper lock up and assuring that only authorized personnel enter the file library.
- Provide back up the Records Officer for records and file library management.

**Communications**:

- Communicate and follow up with local authorities, the US Embassy, and UNHCR colleagues for planned RSC activities in urban and provincial Immigration Detention Centers (IDC).
- Assist with internal communication for library, case creation, and scheduling, related queries, including START.

**Others**:

- Other duties as assigned by supervisor or Program Support Coordinator.

**Key Working Relationships**:
**Position Reports to**: Senior Program Support Manager Indirect Reporting: N/A

**Other Internal contacts**:
**Internal**: All RSC Thailand staff, IRC Thailand Operations and Administrative Staff
**External**: UNHCR, IOM, RMA, local authorities

**Job Requirements**:
**Education**:

- University Degree or equivalent combination of education and experience

**Work Experience**:

- Minimum three years of office administrative experience. Data entry experience is strongly preferred.
- Demonstrated Skills and Competencies:

- Solid organization skills with the ability to handle multiple tasks simultaneously and prioritize them effectively.
- Ability to work with minimum supervision and meet deadlines.
- Proven skills in general office administration and interdepartmental communication.
- Excellent decision making, analytical and problem-solving skills.
- Excellent computer skills, including thorough knowledge of Microsoft Office, including Word, Excel, Access, and Outlook.
- Previous experience with an international company or NGO or the US Refugee Admissions Program is preferred.

**Language Skills**: Fluency in both English and Thai, oral and written, is required.

**Working Environment**:
The position is located at the RSC office in Bangkok and is primarily office based.

**Application Deadline: 15 May 2024**

**Standard of Professional Conduct**:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

**Commitment to Gender, Equality, Diversity, and Inclusion**:The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work sett

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