Technical Support

8 hours ago


Thailand Colasoft Full time

Essential Responsibilities

Troubleshooting, diagnosing and resolving technical issues associated with Colasoft products,

Discover and solve hidden troubles and network performance bottlenecks, and participate in architecture optimization and performance optimization,

Interfacing with other technical support personnel and product developer to resolve issues,

Compiling reports on product problems and failure analysis, and organize technical documents,

Providing training for resellers and customers, and discussing solutions,

Providing feedback from customers to product management teams,

Participating in the normal off-hours on-call for customer,

Maintain customer relationships and improve customer satisfaction.

Desirable Skills and Qualifications

Bachelor’s Degree in computer science/Network Security or equivalent discipline

More than 2 years on-site network troubleshooting experience, proficient in network technology and hardware integration related technical skills

Familiar with Linux and maintenance, CCNA or CCNP certification is better

Outstanding customer service and advanced written and verbal communications skills

Strong interpersonal and teamwork skills

Education Bachelors (or equivalent work experience)

Job Type Full-Time Location Bangkok

Preferred Language English

ประเภทของงาน: งานสัญญาจ้าง
ระยะเวลาของสัญญา: 36 เดือน

เงินเดือน: ฿20,000.00 - ฿45,000.00 ต่อเดือน



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