Account Manager
3 weeks ago
Job SummaryResponsible for driving sustainable profitable sales and market share growth by identifying the customer needs and opportunities, establishing solid customer Responsible for driving sustainable profitable sales and market share growth by identifying the customer needs and opportunities, establishing solid customer relationship, leading, coordinating and reporting IFF activities and promoting relevant solutions aligned with corporate strategy.
Ensure financial targets are met and business performance is constantly monitored and reported; develop and maintain sustainable relationships with internal and external customers; prepare account plan and report relevant market information; collaborate with internal departments to explore innovations and new concepts related to customers’ products and on-going projects; monitor market development in terms of competitors, products, and trends; partner with operation team to ensure customer satisfaction in terms of service, quality, and supply.
How you will contribute and lead:
- Develop multi-level cross-functional customer relationships with key customer decision makers/influencers
- Contribute/lead commercial negotiation (e.g., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts)
- Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.)
- Lead projects through effective communication, and collaboration with key external and internal stakeholders (CI/Marketing/Creative Teams/formulation etc.)
- Develop commercial strategy for allocated customer portfolio
- Build and execute account plans successfully
- Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan
- Define and suggest the required account resources, investment, and relevant service model to support the account
- Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis
- Review brief and ensure all objectives and parameters are clear
- Evaluate and decide on final submissions with Scent Design Group and Creative teams
- Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief
- Generate proposal/price aligned with category margin guidelines or pricing officer
- Prepare presentation materials and staging submissions with stakeholders that maximizes IFF commercial advantage and resources
- Accurately forecast and update sales forecast tool (SFT) to capture performance vs budget, business risk & opportunities, new wins
- Monitor & Provide Account sales performance (monthly / quarterly / annually) and provide strategic project updates to Manager
- Lead internal and external teams to win projects
What you will need to be successful:
Experience:
- Approximately 4-10 years of experience in sales, sales service, product development, or marketing preferably fragrance, cosmetics, FMCG, flavors, chemical or ingredients industries
- Strong track record at a similar level with a passion to succeed in commercial
Skills:
- Sound fragrance knowledge and olfactive skills
- Strong interests in product development, consumers, and market understanding (Marketing/R&D/CI)
- Analytical with the ability to deal with financial concepts/processes(pricing/margin/forecasting)
- Creative and innovative thinking
- Project management with effective collaboration and orchestration skills
- Strong communication, presentation, storytelling, and negotiation skills
- Effective business English
Qualifications
- Essential: Bachelor’s degree; concentration in Business, Marketing, Chemistry, or Biology / Arts & Fashion
- Preferred: Master's Degree
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
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