Overseas Customer Service Manager

1 week ago

กรงเทพมหานคร, Thailand Reeracoen Thailand Full time

**Industry**: Manufacturing(Automotive)
- ** Job Description**:

- Coordinate with oversea customer's requirement in term of delivery, providing problem
- solving and contribute to a high level of customer satisfaction.
- Coordinate with Factory side for Delivery adjustment, quality issue, new model, logistic and

problem solving with production site and THBT related department.
- Accomplishes customer service human resource objective and target by recruiting, hire,

training, coaching, organizing, improving, evaluation and provide feed back team members
- Manage and develop team by assess individual performance through observation and

measurement, and suggest corrective actions as needed
- Support audit activity (Accounting, Business audit, Compliance, IATF) and propose system improvements
- Enforces company policies, regulation and procedures, leading team to driving internal

activities such as 5S/Kaizen, DEI, training, Digital transforation and etc
- Monitoring of work progress and report urgent and important issue to management level.
- Responsible for Invoice summary, Sales recording, transportation budget and result

summary, long plan(monthly) forecast, analysis (FC and Plan/Actual Sales and budget) and
Monthly export document summary.
- Cooperation with shipping company for smoothly operation and negotiation about logistics

cost down and optimizing resources.
- Working on product life status survey, feasibility study, pilot project and Ad hoc tasks as assigned.
- To handle special project with Government sectors such as registration of Company's

information change in Government section system, support Thai customs new regulation,
DFT backward investigation issue.
- ** Requirement**:

- 【Must】
- Female, age 35 - 40 years old
- Bachelor's or Higher degree in Business, Marketing, Communications, or related field
- At least proven 10 years experience in Export Sales or related field.
- Good Command in English and Japanese (with proven record) TOEIC score more than 650,

JLPT N2
- Strong oral and written communication skills
- Excellent leadership skills
- Good computer literacy i.e., Outlook, Excel, Word, Power Point, etc.
- ** English Level**: Level 3 - Business Level
- ** Other Language**: Thai, English, Japanese
- ** Working Hour**: 08.00 ~ 17.00
- ** Holiday**: Sat & Sun
- ** Benefit**:

- Cost of living
- Language skill fee (TOEIC, JLPT)
- Attendance fee
- Overtime
- Allowance for meal and traveling
- Accident insurance
- Medical expense welfare
- Bonus according to company’s profit

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