Customer Protection Associate

7 months ago


คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Analyze data from fraud tools take appropriate actions and record information accurately for measurement and reporting.
Monitor and screen customer functions, including handling escalations and working with compliance to manage risk.
Provide daily/weekly reviews of certain fraud reports and suspicious activity.
Review and complete analysis of transactional information to identify risk, trend, and potentially fraudulent activities.
Work closely with legal and operations teams to ensure customer activities remain compliant.
Assisting the operation teams in managing fraud events and ensuring proper/timely escalation.
Liaise with other relevant organizations/authorities.
Collaborate cross-functionally with engineering, product, compliance, and operations to make sure that the fraud systems and tools are effective and efficient in detecting potential risks.
Conduct customer due diligence.
Participate in projects and any other special tasks assigned.

**Qualifications**:
Bachelor s degree in any field.
Fluent in both Thai and English.
At least 1 year of working experience in customer support or any related field.
Excellent communication, explanation, attention to detail, and can-do attitude.
Proficiency in Microsoft Excel (Pivot and Vlookup) and Google Sheet.
Able to work under pressure and solve problems independently whilst holding strong organizational skills.
Able to work on a flexible 5-on 2-off work schedule.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: Excel, English, Thai, Compliance, Legal



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