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Specialist, Benchmark

1 month ago


Bangkok, Bangkok, Thailand Pandora Full time

Wanted: Data Analyst with expertise in benchmark analysis and data insights to drive continuous improvement in product quality and consumer satisfaction.

As a skilled Data Analyst, you will be responsible for analyzing data related to product quality, Return Merchandise Authorization (RMA), and consumer feedback to provide comprehensive and insightful reports to stakeholders. You will also conduct market research, competitor analysis, and product comparisons to identify industry trends and best practices.

Key Responsibilities:

  • Take ownership and serve as the primary point of contact for consumer quality reports.
  • Analyze data related to product quality, RMAs, and consumer feedback to identify trends, patterns, and improvement opportunities.
  • Develop and deliver insightful reports with actionable recommendations to enhance product quality and consumer satisfaction.
  • Ensure timely delivery of consumer quality reports to relevant stakeholders.
  • Explore and establish new sources for consumer feedback databases and reporting systems.
  • Conduct market research, competitor analysis, and product comparisons to identify industry trends and best practices.
  • Benchmark the company's products against competitors to identify opportunities and improvements.
  • Provide insights to stakeholders based on benchmark data, supporting decision-making for innovation, product development, and improvements.
  • Monitor and control benchmark costs to ensure they remain within the allocated budget.

Requirements:

  • Strong analytical skills with the ability to interpret complex data and present actionable insights.
  • Proficiency in data analysis tools (e.g., Excel, Power BI) and statistical analysis software.
  • Project Management Degree or Certification is an advantage.
  • Experience working in a global, international company with a complex setup.
  • Excellent communication and presentation skills.
  • Stakeholder management, influencing, and negotiation skills.

About Pandora Crafting & Supply:

Pandora Crafting & Supply is the world's largest jewellery brand, crafted in Thailand with high-quality materials and sustainable methods. We employ over 13,000 skilled craftspeople and generate sales of DKK 28.1 billion (EUR 3.8 billion) annually.