Current jobs related to Associate Director - Bangkok, Bangkok - Agoda
-
Bangkok, Bangkok, Thailand Agoda Full timeWe are seeking an Associate Director, Email and Communications Marketing to enhance our engagement with partners through impactful messaging across emails and other channels. This role involves developing strategic communication plans, designing impactful campaigns, and optimizing partner journeys. The ideal candidate will have a minimum of 8 years of...
-
Associate Director of Partner Marketing
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeAgoda seeks an Associate Director of Partner Marketing to enhance partner engagement through impactful messaging and strategic partnerships. About Agoda Agoda is an online travel booking platform connecting travelers with a global network of hotels, flights, and activities. Based in Asia and part of Booking Holdings, our employees foster a diverse...
-
Associate Director of Digital Marketing
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeSeeking dynamic Associate Director of Digital Marketing to enhance engagement with partners through impactful messaging across emails and other channels, leveraging analytical skills and strategic vision to drive business value for Agoda. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy...
-
Bangkok, Bangkok, Thailand Agoda Full time**About Agoda** Agoda is an online travel booking platform that connects travelers with a global network of hotels and holiday properties. We build and deploy cutting-edge technology to enhance the ability for our customers to experience the world. Our purpose is to bridge the world through travel, fostering empathy, understanding, and happiness. **The...
-
Associate Director of Communications Marketing
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform that connects travelers with a global network of hotels and properties worldwide, offering accommodations, flights, and more. Our Purpose - Bridging the World Through Travel Travel allows people to enjoy, learn, and experience the world, bringing individuals and cultures closer together, fostering...
-
Associate Director of Digital Marketing
2 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeWe are seeking a strategic and dynamic Associate Director of Digital Marketing to enhance our engagement with partners through impactful messaging across emails and other channels. The ideal candidate will oversee the entire strategy, execution, and optimization of our email communication and other marketing channels for B2B partners and prospective...
-
Associate Director of Partner Marketing
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Associate Director of Communications Marketing
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Associate Director of Digital Marketing
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is a leading online travel booking platform that connects travelers with a global network of accommodations, flights, and more. We foster a work environment rich in diversity, creativity, and collaboration, with a culture of experimentation and ownership. Our Purpose: Bridging the World Through Travel We believe travel allows people to...
-
Associate Director
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Associate Director
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeSeeking an experienced project manager to lead teams and drive business growth through strategic planning, process improvement, and stakeholder management. About Agoda We are an online travel booking platform that connects travelers with a global network of 4.7M hotels and holiday properties worldwide. Our Purpose - Bridging the World Through Travel We...
-
Bangkok, Bangkok, Thailand Agoda Full timeAssociate Director of Flights Marketing Lead strategic direction and vision for Flights Marketing initiatives to drive business growth, explore new growth opportunities, and develop strategic frameworks to optimize operations. Run competitive analysis and extract actionable insights to guide marketing strategies Collaborate with...
-
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Associate Director, Marketing
4 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeSenior Pricing Leader We are seeking a seasoned leader to craft and execute Agoda's global pricing strategy, leveraging a wide range of tactics and tools to drive business growth. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global...
-
Associate Director, Marketing
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Director, People Experience and Transformation
4 weeks ago
Bangkok, Bangkok, Thailand Pandora Full timeHR Operations & Transformation Director role will focus on strategic improvements, optimizing HR processes, and integrating new technologies to reduce administrative tasks and uplift employee experience of the organization. Key accountabilities:• Administration: The HR Operations team is responsible for people related administrative tasks that keep the...
-
Bangkok, Bangkok, Thailand Agoda Full timeAssociate Director Job Description Lead strategic and operational efforts to enhance growth and efficiency in North South East Asia and Greater China, including Thailand, Vietnam, Mainland China, Hong Kong, and Taiwan. About the Role: As an Associate Director, you will oversee the markets in North South East Asia and Greater China, spearheading...
Associate Director
2 months ago
About Agoda
Agoda is a leading online travel booking platform that connects travelers with over 3.6 million accommodations globally. Our team of 6,000+ employees from 90+ nationalities fosters a diverse and collaborative work environment, driving innovation and creativity.
Our Purpose - Bridging the World Through Travel
We believe travel has the power to bring people and cultures closer together, fostering empathy, understanding, and happiness. Our team is passionate about making travel easy and rewarding for everyone, harnessing innovative technologies and strong partnerships to achieve this goal.
Customer Experience Group
The Customer Experience Group at Agoda is responsible for delivering exceptional customer experiences and support. Our team is comprised of project managers, process owners, analysts, and talent management, working together to improve the quality and efficiency of our customer and partner support processes.
Job Title: Project Manager - Customer Experience
We are seeking an experienced Project Manager to join our Customer Experience Group. As a key member of our team, you will be responsible for managing projects and areas of responsibility within the Customer Experience Group, identifying opportunities for process improvements, and optimizing our internal Standard Operating Procedures (SOPs).
Key Responsibilities:
- Manage a collection of projects, ensuring global coverage and timely progress towards project milestones and goals.
- Drive business metrics, initiating, planning, and executing projects focused on enhancing operational efficiency, service levels, quality, productivity, cost efficiency, and employee engagement.
- Lead a high-performing team, setting long-term visions and short-term operational targets/OKRs, cultivating talent and capability within the team, and contributing to a culture of continuous improvement.
- Identify opportunities for process improvement, utilizing data and collaborating with others to pinpoint problems and opportunities, and proposing and implementing project ideas/solutions.
- Streamline procedures, assuming ownership of existing internal standard operating procedures (SOPs) and related processes, and identifying and driving opportunities to enhance customer support handling procedures.
- Ensure stakeholder alignment, collaborating with various teams within CEG and across other functions at Agoda to support Agoda's customer experience transformation initiatives.
Requirements:
- A minimum of 7+ years in project management, preferably across domains such as customer experience, process improvement, strategy, operations, and management consulting.
- Significant team management experience in building up high-performing teams, driving talent and coaching team members regularly.
- Proven experience in driving process improvement initiatives within fast-paced environments (preferably in operations or customer support) to enhance outcomes like customer satisfaction, efficiency, or cost reduction.
- Demonstrated ability to develop, implement, and coordinate multiple initiatives from scratch to meet business goals and objectives, backed by clear and measurable metrics.
- Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
- Comfortable with numbers, with the ability to define analysis structures, interpret data, challenge existing metrics, and think quickly on your feet.
- A growth mindset and positive attitude: pro-active, hands-on, switched-on, detail-oriented, strong sense of ownership, data-driven, experimentation-oriented.
- Excellent communication and presentation skills in English.
- Capable of working effectively with and influencing stakeholders at all levels.
- Ability to work in a fast-paced, dynamic, multicultural environment.
- Comfortable working with uncertainty and experimentation in a high-velocity environment.
- Eager to pitch new ideas, take initiatives, and seek opportunities for improvements.
- Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Analytical skills in SQL/Tableau are highly advantageous.
What We Offer:
- Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
- Exciting, high-impact career opportunity with a major global OTA, including moves between teams and global locations.
- Dynamic and multinational Tech environment with colleagues of diverse educational and professional background.
- Continuous learning and development opportunities through corporate learning programs.
- Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
