Current jobs related to Director of Guest Relations - Bangkok - HSH Management Services
-
Commercial Director
2 months ago
Bangkok, Thailand Richemont Full timeThe Commercial Director will lead the local commercial team to drive sales and also creates opportunity to build on the brand's local initiatives. Commercial Director is also responsible for maintaining and championing the core values of the Maison while attracting, developing, and inspiring a team of top talents. KEY...
-
Brand and Marketing Communications Director
2 weeks ago
Bangkok, Bangkok, Thailand Job Expert (Thailand) Co., Ltd. Full timeJob Title: Brand and Marketing Communications DirectorThe Brand and Marketing Communications Director will be responsible for developing and executing effective brand and public relations strategies to enhance the company's reputation, build strong relationships with key stakeholders, and increase brand awareness.Key Responsibilities:Brand Strategy: Develop...
-
Business Development Director
2 weeks ago
Bangkok, Bangkok, Thailand Job Expert (Thailand) Co., Ltd. Full timeBusiness Development Director Job DescriptionKey Responsibilities:1. Develop and implement strategic plans to achieve company goals and objectives.2. Lead and manage a team of employees, including hiring, training, and performance evaluations.3. Monitor and analyze market trends and competition to identify new business opportunities.4. Build and maintain...
-
Bangkok, Bangkok, Thailand Agoda Full timeWe are seeking an Associate Director, Email and Communications Marketing to enhance our engagement with partners through impactful messaging across emails and other channels. This role involves developing strategic communication plans, designing impactful campaigns, and optimizing partner journeys. The ideal candidate will have a minimum of 8 years of...
-
Associate Director of Partner Marketing
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeAgoda seeks an Associate Director of Partner Marketing to enhance partner engagement through impactful messaging and strategic partnerships. About Agoda Agoda is an online travel booking platform connecting travelers with a global network of hotels, flights, and activities. Based in Asia and part of Booking Holdings, our employees foster a diverse...
-
Senior Automotive Sales Director
1 week ago
Bangkok, Bangkok, Thailand Job Expert (Thailand) Co., Ltd. Full timeJob Title: Senior Automotive Sales DirectorAbout Us: Job Expert (Thailand) Co., Ltd. is a leading organization in the automotive industry, and we are seeking a highly skilled Senior Automotive Sales Director to join our team.Job Summary: We are looking for a results-driven Senior Automotive Sales Director to lead our sales division and drive revenue growth....
-
Commercial Director
3 weeks ago
Bangkok, Bangkok, Thailand Richemont Full timeLead the local commercial team to drive sales and build on the brand's local initiatives, championing the core values of the Maison while attracting, developing, and inspiring a team of top talents. The Commercial Director will be responsible for maintaining and developing the commercial part of the market's strategic and 3-year plans, defining and...
-
Associate Director of Digital Marketing
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeSeeking dynamic Associate Director of Digital Marketing to enhance engagement with partners through impactful messaging across emails and other channels, leveraging analytical skills and strategic vision to drive business value for Agoda. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy...
-
Associate Director of Digital Marketing
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeWe are seeking a strategic and dynamic Associate Director of Digital Marketing to enhance our engagement with partners through impactful messaging across emails and other channels. The ideal candidate will oversee the entire strategy, execution, and optimization of our email communication and other marketing channels for B2B partners and prospective...
-
Automotive Sales Director
2 weeks ago
Bangkok, Bangkok, Thailand Job Expert (Thailand) Co., Ltd. Full timeJob Summary:The Automotive Sales Director will be responsible for driving sales strategy, performance, and profitability of the automotive sales division. This role requires a proven track record in sales leadership, a deep understanding of the automotive industry, and the ability to drive revenue growth while ensuring customer satisfaction.Key...
-
Senior Sales Director
2 weeks ago
Bangkok, Bangkok, Thailand Job Expert (Thailand) Co., Ltd. Full timeJob Summary:The Senior Sales Director - Automotive Sales will be responsible for leading the sales strategy, performance, and profitability of the automotive sales division. This role requires a proven track record in sales leadership, a deep understanding of the automotive industry, and the ability to drive revenue growth while ensuring customer...
-
Bangkok, Bangkok, Thailand Agoda Full time**About Agoda** Agoda is an online travel booking platform that connects travelers with a global network of hotels and holiday properties. We build and deploy cutting-edge technology to enhance the ability for our customers to experience the world. Our purpose is to bridge the world through travel, fostering empathy, understanding, and happiness. **The...
-
Automotive Sales Director
2 weeks ago
Bangkok, Bangkok, Thailand Job Expert (Thailand) Co., Ltd. Full timeJob Overview:The Automotive Sales Director will be responsible for the overall sales strategy, performance, and profitability of the automotive sales division. This role requires a proven track record in sales leadership, a deep understanding of the automotive industry, and the ability to drive revenue growth while ensuring customer satisfaction.Key...
-
Associate Director of Communications Marketing
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform that connects travelers with a global network of hotels and properties worldwide, offering accommodations, flights, and more. Our Purpose - Bridging the World Through Travel Travel allows people to enjoy, learn, and experience the world, bringing individuals and cultures closer together, fostering...
-
Director, People Experience and Transformation
4 weeks ago
Bangkok, Bangkok, Thailand Pandora Full timeHR Operations & Transformation Director role will focus on strategic improvements, optimizing HR processes, and integrating new technologies to reduce administrative tasks and uplift employee experience of the organization. Key accountabilities:• Administration: The HR Operations team is responsible for people related administrative tasks that keep the...
-
Associate Director of Partner Marketing
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Associate Director of Communications Marketing
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Associate Director of Digital Marketing
1 month ago
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Project Director
5 days ago
Bangkok, Bangkok, Thailand Azeus Systems Limited Full timeKey ResponsibilitiesAs a Project Manager at Azeus Systems Limited, you will be responsible for developing detailed project plans, including timelines, milestones, and deliverables for each client. This will involve ensuring alignment of project scope and objectives with client expectations, identifying resources or tasks needed for the project, and serving...
-
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
Director of Guest Relations
2 months ago
Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Director of Guest Relations who is responsible for delivering exceptional customer service and ensuring a positive guest experience within the hotel's lobby area.
- Work for a prestigious hotel in Bangkok.
- Learn and grow within a strong Rooms division
- Favorable remuneration package
Responsibilities
- Ensure the efficient management of the Guest Relations Department in strict adherence to Hotel and HSH Policies & Procedures.
- Monitor service standards within the department and implement corrective measures as needed.
- Provide exceptional care for all VIP guests, including pre-stay introductions, room preparations tailored to guest preferences, warm welcomes upon arrival, ongoing attention throughout their stay, farewells upon departure, and post-stay follow-ups. Maintain contact with VIPs for special occasions throughout the year.
- Develop and implement unique, personalized, and discreet guest recognition initiatives to enhance satisfaction and create memorable experiences, working collaboratively with various departments such as Front Desk, Concierge, Food & Beverage, Spa, etc.
- Remain visible and actively engage with guests to ensure they are recognized across all areas of the hotel, and facilitate the sharing of information.
- Maintain the accuracy and integrity of the guest database in line with HSH Policies & Procedures.
- Encourage guests to provide feedback through social media channels and in-house comment cards.
- Meet all deadlines with high-quality work, delegate tasks fairly, and conduct thorough follow-ups.
- Stay informed about trends and market intelligence, continuously seek improvements in hardware, offerings, and service enhancement.
Requirements
- Bachelor's degree or equivalent hotel management courses with hotel operations
- 5 years' experience in hotel, and at least 2 years in similar capacity
- Good knowledge in Customer Service Excellence, Strong Communication Skills, Problem-Solving and Decision-Making, Hotel Operations and Procedures, Attention to Detail.
- Fluent in English, both written and spoken
We are delighted to receive your resume and will liaise directly with suitable applicants.
About The Peninsula Bangkok
Opened in 1998, The Peninsula Bangkok is set on the banks of the Chao Phraya River, with sweeping views of the city skyline. Its amenities, including a sumptuous three-tiered swimming pool and private helipad, are among the most luxurious offered at any hotel in Thailand.
