Manager, Operational Excellence

2 weeks ago

Bangkok, Bangkok, Thailand Comseven Public Company Limited Full time

Job objective

Ensures the delivery of exceptional guest experiences across every touch point of the Customer journey. This involves working with store team to deliver brand experiences, programmes and standards, share best practices and drive continuous improvement. The roles supports retail teams in identifying priorities for action and improvement opportunities. The Head of sales and operations holds teams accountable and actively follows up to ensure delivery of KPIs and completion of agreed actions and key improvement initiatives between sales and operational excellence

Job descripion

  • To develop Channel Excellence guidance including Business As Usual in-store activities and new initiative sale campaigns
  • To ensure effectiveness of store operation process that achieve both sale revenue and customer satisfaction target
  • To analyse store performance based on Customer Experiences score and keep improving Channel Excellence quality with various tools, such as NPS and CSAT and retail SLA
  • To Collaborate with wider team for execution as plan and share feedback to key stakeholders
  • To Encourage proper store process in operations and service to enhance retail customer experience

Job qualification

  • Bachelor's degree in Business or related field
  • Minimum experience 5 years in business development, retail management or related field
  • Thorough knowledge in retail operations, understand store process and discipline
  • Must be creative, imaginative, energetic, and confident
  • Well mature with good communication skills and ability to work as an individual and part of a team with a hands on approach
  • Possess strong microsoft excel / MacOs proficiency
  • Self discipline, reliable and able to work independently

  • Operational Excellence Specialist

    6 days ago

    Bangkok, Bangkok, Thailand FLUX INTERNATIONAL LIMITED Full time

    We're Hiring: Operational Excellence Specialist @ Flux InternationalWe are seeking a highly driven Operational Excellence Specialist to lead continuous improvement initiatives across our organization. This role will focus on driving efficiency, optimizing processes, enhancing performance, and fostering a culture of excellence to support our business...

  • Operations Excellence Support Manager

    1 week ago

    Bangkok, Bangkok, Thailand Unilever Full time

    Business Context And Main Purpose Of The JobDrive operation excellence covering both Customer Experience and Logistics in TH, MYSG and MCL. Job requires to optimize and streamline current process and drive best practises across countries.Job Scope 1(Customer Experience)Focus on supporting CX team on driving best in class O2C processes and management of...

  • Operations Excellence Support Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand Unilever Full time

    Business Context and Main Purpose of the Job:Drive operation excellence covering both Customer Experience and Logistics in TH, MYSG and MCL. Job requires to optimize and streamline current process and drive best practises across countries.Job Scope 1(Customer Experience):Focus on supporting CX team on driving best in class O2C processes and management of...

  • Operations and Restaurant Excellence Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand Minor Food Full time

    Company DescriptionThe Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee...

  • Documentation Assistant, Import

    3 days ago

    Bangkok, Bangkok, Thailand Logistics Manager Full time

    Mediterranean Shipping (Thailand) Co., Ltd.About CompanyWe are a privately owned global organisation operating a network of over 480 offices in 150 countries, employing a team of over 60,000 dedicated individuals.Job DescriptionPreparation and Issuance of Arrival NoticesPreparation of cargo manifest for customs submissionPreparation and issuance of D/OAssist...

  • Customer Service, Import

    3 days ago

    Bangkok, Bangkok, Thailand Logistics Manager Full time

    Mediterranean Shipping (Thailand) Co., Ltd.About CompanyWe are a privately owned global organisation operating a network of over 480 offices in 150 countries, employing a team of over 60,000 dedicated individuals.Job DescriptionContact point for customer, Responsible for Coordination and communication with customersInbound local charges update and invoice...

  • Finance Operations Excellence Specialist

    3 days ago

    Bangkok, Bangkok, Thailand Agoda Company Pte. Ltd Full time

    Are you passionate about driving operational excellence and process transformation? Do you thrive in a fast-paced, data-driven environment? Agoda's Finance Operations Excellence is seeking an Assistant Manager/Senior Specialist to help us reimagine and optimize our finance processes. You will play a key role in identifying improvement opportunities,...

  • Operational Excellence Asst Manager, Process Improvement, Business Intelligence

    6 days ago

    Bangkok, Bangkok, Thailand Pinnacle Brokerage Co., Ltd. Full time

    Job Summary:We are seeking a highly motivated and experienced Operational Excellence Assistant Manager to join our team. Reporting to the Operational Excellence Senior Manager. The successful candidate will lead process improvement initiatives, manage data-driven projects, and support the implementation of AI-driven solutions across the organization. This...

  • Specialist, Operational Excellence

    2 weeks ago

    Bangkok, Bangkok, Thailand Agoda Full time

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...

  • Finance Intern, Operations Excellence

    1 week ago

    Bangkok, Bangkok, Thailand Agoda Full time

    About AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...