Sales Administrator

2 weeks ago

Phra Khanong, Bangkok, Thailand Data Wow Co., Ltd. Full time

General Support

  • Support business development team in preparing, checking and processing documentation such as contracts, service purchasing orders, quotations, tax invoices, and business letters
  • Handle customer leads, including contacting potential customers to discover business needs, proposing appropriate services/solutions, following up with on-going discussions, and ultimately closing sales
  • Handle client inquiries, issues, or complaints related to services/solutions, usage issues, etc. by phone or email
  • Verify orders including customers' personal information and payment details
  • Manage sales and customer records on CRM system for accurate and updated data
  • Coordinate with internal and external teams to support related projects
  • Build sales performance reports for weekly and monthly sales meetings
  • Support sales operations and other tasks as required

Sales Operations and Administration

  • Gather, outreach, and track leads to turn them into sales
  • Coordinate business meetings, provide client consultations, and lead pitching on relevant solutions, focused on delivering business impact
  • Create proposal and/or quotation, and other business documents as required
  • Coordinating sales efforts with Project Manager/Legal Counsel to ensure smooth project execution
  • Ensure that all client issues, inquiries and concerns are addressed swiftly and accurately throughout the project
  • Continuously find ways to improve sales processes and internal operations
  • Maintain strong relationships with clients and related network
  • Visit and revisit clients and potential leads to evaluate needs or promote products/services (upselling) as required

Feedback Monitoring

  • Liaison with internal teams, including Product, Marketing, and Development to ensure continuous improvement
  • Keep good relationships with clients and take CSAT post-implementation

Qualification:

  • Bachelor's Degree in Business, Sales, Marketing, or related field
  • Experience in Sales Administration (for SaaS product a huge plus)
  • New graduated are also welcome
  • Ability to communicate effectively with clients, namely selling, persuading, conflict resolution
  • Good understanding of sales performance metrics to build impactful sales reports and evaluate progress
  • Advanced knowledge of administrative recordkeeping
  • Excellent interpersonal and communication skills
  • Excellent problem-solving and multitasking skills
  • Good at G suite and Microsoft Office
  • Good English and Thai both written and verbal

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