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Customer Research Engagement

1 day ago

Bangkok, Bangkok, Thailand Ascend Group Full time

Develop customer research from beginning: proposal, questionnaire, discussion guide, graph/diagram, presentation including competitive analysis.

Extract customer insights as well as deep analysis of customer data into actionable engagement projects/campaigns.

Present convincing research results and engagement project / campaign for all level staff members.

Work closely with all stakeholders for driving more engagement with our customers and more usage/profitability.

Collaborate with the data analytics team in order to extract customer insights and deliver customer engagement projects/campaigns.

Drive customer engagement with research results and data analysis.

Qualifications.

Proficient in Thai.

Experience performing customer research to understand customer needs and behaviors.

Strong analytical skills and a demonstrated ability to use data to drive decision making for more customer engagement.

Outstanding written and oral communication skills both Thai and English with strong personal presence, and being able to communicate concepts and ideas to stakeholders at all levels.

Able to influence decision-making at all levels within an organization, and in a variety situations.

Passionate about mobile user experience with an obsessive attention to detail.

Work Location: True Digital Park.

Job skills required: English, Research