Airport Premium Service Operation Assistant Manager

7 days ago


Bang Phli Samut Prakan, Thailand SKY ICT PUBLIC COMPANY LIMITED Full time

1. Airport Operations Management:

Assist in the daily management and oversight of airport premium service operations.

Ensure all service processes and procedures are executed efficiently and effectively.

Monitor daily checks, daily bookings and implement improvements to enhance service quality with Personal Butler Team

Coordinate with cross-functional teams on internal and external parties. (e.g., sales, marketing, customer support)

Manage schedule/re-schedule Personal Butler due to unexpected situations.

Collaborate with the Premium Service Operations Manager to develop and implement strategic initiatives aimed at growing and enhancing premium service offerings.

2. Customer Experience:

Act as a point of contact for customers, addressing their needs and resolving any issues promptly.

Gather customer feedback and insights to drive continuous improvement in service offerings.

Develop and implement strategies to elevate the overall customer experience for premium clients.

Stay updated on industry trends and best practices to ensure the company remains competitive in the premium service market.

3. Team Leadership:

Support the training and development of the Personal Butler Team, ensuring they have the necessary skills, service standards and conduct training

Assist in managing the performance of the Personal Butler Team, providing guidance and support to achieve departmental goals.

Foster a positive and collaborative work environment that encourages innovation and high performance.

4. Reporting and Analysis:

Track and analyze key performance indicators (KPIs) related to premium service operations.

Prepare regular reports for senior management on operational performance, customer satisfaction, and areas for improvement.

Assist in budgeting and resource allocation to ensure the efficient operation of premium services.

Qualifications:

Bachelor's degree in Airline Business, Operations Management, or a related field.

3-5 years of experience in Airport operations management, preferably in a customer service or premium service environment.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Proficient in using operational management software and tools.

Ability to analyze data and make informed decisions to improve service quality.

Customer-focused mindset with a passion for delivering exceptional service.


  • Personal Butler

    2 weeks ago


    Bang Phli, Samut Prakan, Thailand SKY ICT PUBLIC COMPANY LIMITED Full time

    Warmly welcome and assist Airport Premium Service passengers upon arrival, ensuring a smooth and personalized experience. Handle passenger luggage with care and provide assistance through check-in, security, and boarding processes. Guide passengers to designated areas within the terminal, offering clear directions and proactive guidance. Provide accurate...

  • Personal Butler

    2 weeks ago


    Bang Phli, Samut Prakan, Thailand SKY ICT PUBLIC COMPANY LIMITED Full time ฿2,400,000 - ฿4,800,000 per year

    Responsibilities Warmly welcome and assist Airport Premium Service passengers upon arrival, ensuring a smooth and personalized experience. Handle passenger luggage with care and provide assistance through check-in, security, and boarding processes. Guide passengers to designated areas within the terminal, offering clear directions and proactive guidance....


  • Samut Prakan, Samut Prakan, Thailand Logistics Manager Full time

    BMT Pacific Ltd.About CompanyWe are the pioneer of river terminals in Thailand, established since 1989. With over three decades of experience,we offer comprehensive logistics solutions with full capabilities across our services,IncludingTerminal servicesTrucking services(Trailer and Delivery Trucks)Warehousing services (including Bonded and Chemical...

  • Ticketing Agent

    7 days ago


    Bang Phli, Samut Prakan, Thailand Lufthansa Services (Thailand) Ltd. Full time

    Job Scope: Provide excellent customer service in handling of all ticketing including check-in functions on remote base (Work at Suvarnabhumi Airport)Voluntary and involuntary rebooking and reissue processComplete handling of all ticketing functions (ID, ETIX, Reissues, EMD,MCO's)Notification of passengers / agents via email, phone, text messageOffering...

  • Administrator

    5 days ago


    Bang Phli, Samut Prakan, Thailand VANDERLANDE LOGISTICS AUTOMATION SYSTEMS LTD. Full time

    Who are we?We are a leading provider of innovative and high-performance solutions for airport logistics. Our portfolio includes products and solutions for baggage and cargo handling, high-end software for the digitalization of logistics processes as well as an extensive range of maintenance and services. Major customers include renowned airports and airlines...

  • Butler

    5 days ago


    Bang Phli, Samut Prakan, Thailand บริษัท ดับบลิวเอชเอ คอร์ปอเรชั่น จำกัด (มหาชน) Full time

    Key Responsibilities:Deliver high-standard, courteous, and personalized service to company executives and VIP guests.Prepare and maintain executive lounge and meeting areas, including refreshments, snacks, and amenities, ensuring everything is ready prior to use.Arrange and serve meals, beverages, and wines during the events.Prepare and maintain banquet and...


  • Bang Phli, Samut Prakan, Thailand Bangkok Ranch Public Company Limited Full time

    Position OverviewWe are seeking a highly organized and detail-oriented Business Operations Manager to support our management team. This role combines operational coordination with executive support, requiring strong administrative skills, cross-departmental collaboration, and the ability to prepare clear reports and presentations.Key...


  • Bang Phli, Samut Prakan, Thailand Reckitt Benckiser (Thailand) Ltd. Full time

    Assistant Engineering Manager / Project EngineerWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest...

  • Assistant Manager

    2 weeks ago


    Bang Phli, Samut Prakan, Thailand Maersk Logistics & Services (Thailand) Company Limited Full time ฿1,200,000 - ฿3,600,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Assistant Manager

    7 days ago


    Samut Prakan, Samut Prakan, Thailand Adecco Full time

    Job title :Assistant Manager (Account Payable & Inventory)Location :Bangbo, SamutprakarnWorking day :Mon – Fri (08:00 am – 17:00 pm) with Hybrid work 2 days/weekSalary:(Salary will be based on your working experiences and expectation)Job scope:Oversee the end-to-end Accounts Payable and Inventory Accounting processes, including VAT, Tax, and Withholding...