Ticketing Agent

Job Scope:

Provide excellent customer service in handling of all ticketing including check-in functions on remote base (Work at Suvarnabhumi Airport)

• Voluntary and involuntary rebooking and reissue process
• Complete handling of all ticketing functions (ID, ETIX, Reissues, EMD,MCO's)
• Notification of passengers / agents via email, phone, text message
• Offering customer / agent alternative solution
• Reservations, service and sales of LHG products and its cooperation partners
• Perform and coordinate passenger check-in activities in irregularity situation
• Providing expert customer service including check-in and assistance to premium customers
• Ensure all passenger services are provided within Lufthansa Group quality standards
• Follow required safety and security procedures in accordance with all company guidelines and regulatory requirements
• Project a professional and congenial appearance for daily interaction with customers and customer service team-members
• Administrative tasks including accounting, banking, filing, completing statistics etc.
• Keep up-to-date with product information and daily news
• Coach co-workers
• Perform miles and more enrollment and web check in assistance
• Participate in team meetings and other duties as assigned
• Complete special assignments and other duties as assigned

Qualification:

• Bachelor's Degree
• Fluent in English (TOEIC 650+)
• Good perception and adaptability
• Intercultural competence
• Good PC user know-how
• Ability for shift work; early mornings, late nights, weekends and holidays.