Urgent Service Support Engineer

3 days ago


Ayutthaya, Phra Nakhon Si Ayutthaya, Thailand PERSOL Thailand Full time

Position: Service Support Engineer (HSK4 and above)

Working Location: Ayutthaya / Prachinburi

Working Day: Monday - Friday / 09:00 am - 6:00 pm

Job Descriptions:

  • Provide on-site troubleshooting, diagnostics, and repair services for advanced equipment at customer facilities.
  • Identify and resolve issues related to equipment installation, configuration, and system upgrades.
  • Coordinate equipment scheduling to minimize system downtime and ensure optimal performance.
  • Build strong customer relationships by demonstrating technical expertise and collaborating effectively with customer technical teams at all levels.
  • Partner with engineering and manufacturing teams to support system improvements and enhance operational efficiency.
  • Prepare comprehensive service reports detailing support activities and communicate recurring issues to relevant stakeholders.
  • Maintain accurate documentation of service and installation activities using logs, forms, and reports.
  • Perform routine preventive maintenance in accordance with established procedures.
  • Adhere strictly to all safety standards, guidelines, and protocols.

Qualifications:

  • Bachelor's degree in Mechanical, Mechatronics, Electrical, or Electronic Engineering.
  • Minimum of 1 - 2 years' experience as a Field Service Engineer or Technical Service Engineer or Support engineer within the electronics industry.
  • Candidates without an engineering degree will be considered if they possess relevant hands-on experience.
  • Strong interpersonal and communication skills with the ability to understand and address customer needs effectively.
  • Proficiency in Chinese (HSK4 and above); ability to communicate in English is required.
  • Possession of a valid driving license and access to a personal vehicle.


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