Driver Community Engagement
1 week ago
Department Operations
LevelExperienced (Individual Contributor)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Analyze data to produce quantitative insights, pinpoint key issues, and outline qualitative research to uncover underlying problems.
- Conduct surveys, interviews, and focus group discussions to understand fleets' end-to-end working experience and identify potential issues affecting productivity, retention, and overall work environment
- Initiate, strategize, and execute community-focused recommendations and programmes aimed at improving driver retention, including loyalty programmes and high-performer programmes
- Translate insights into strategic recommendations and present them to leaders through clear, structured, and visually compelling presentations
- Coordinate with internal and external stakeholders to drive implementation of initiatives and continuous improvement plans
Requirements:
- 2–5 years of work experience
- Bachelor's or Master's degree; majors in Business, Analytics, or Engineering preferred
- Proficiency in Excel and PowerPoint; knowledge of SQL is a plus
- Experience in logistics, delivery, or e-commerce within a fast-paced, performance-driven environment is a plus
- Strong project management, problem-solving, and communication skills
- Ability to work under pressure; self-driven and adaptable to a dynamic environment
- High curiosity and openness to challenges
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