Sr. Driver Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 11-year-old company reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

What you'll do

• Lead efforts to acquire and engage driver-partners.
• Support initiatives to grow and retain rider demand.
• Solve operational issues quickly to maintain service reliability.
• Use data insights to guide daily operations and campaigns
• Represent Lalamove to key partners, driver groups, and community stakeholders.
• Build strong relationships with users and partners to strengthen the ecosystem.
• Lead local projects to improve the rider and driver experience.

What you'll need

• Bachelor Degree in Business Administration, Economics, Data Analytics or relevant fields.
• Ability to communicate in English; Mandarin Chinese is a plus.
• Good command of Microsoft Excel; any experience with CRM tools and dashboards is a plus.
• Past experience in sales, key account management, business development, commercial or other customer facing roles.
• Excellent communication and problem-solving skills; ability to lead/ handle customer calls, exercise good judgment and collaborate across teams.
• Self-driven, well-organized individual with high ownership.
• Experience leading projects or small team is highly preferred.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: 

สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ

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ประกาศความเป็นส่วนตัวของผู้สมัคร: 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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