Customer Success Specialist

1 day ago


Bangkok, Bangkok, Thailand SupportYourApp Full time

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

  • Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
  • Assist and onboard new customers
  • Develop digital marketing strategies 
  • Provide weekly, bi-monthly, or monthly strategic guidance to customers
  • Ensure smooth customer engagement through proactive outreach
  • Offer best practices on product usage and marketing strategies
  • Keep customers updated on product releases and new features
  • Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

  • Excellent Chinese (Mandarin) and English (C1/Advanced level, both)
  • At least 1–2 years of experience in customer success-related roles
  • Strong digital marketing knowledge
  • Experience in e-commerce, SaaS, project management, or marketing
  • Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Cantonese proficiency
  • Previous experience as an Account Manager

Benefits:

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.



  • Bangkok, Bangkok, Thailand Venture Smarter Full time

    The Role: Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you'll ensure our clients have the best possible experience with our products and services, provide expert support, and build lasting relationships.Location: RemoteMonthly Salary: $5,500Key...


  • Bangkok, Bangkok, Thailand Teleperformance Malaysia Sdn Bhd Full time

    【Position】Thai Customer Service Specialist(Internship/Work Visa Available)【Job Responsibilities】As an official representative of a well-known ride-hailing platform, you will provide consultation and answer inquiries for users in Thailand via hotline or online chat, and record customer needs.Follow up with customers, check related information, and...

  • Customer Success

    1 day ago


    Bangkok, Bangkok, Thailand FICO Full time

    The OpportunityWe are seeking a dynamic Customer Success Manager to drive customer retention, expansion, and advocacy within our LAER (Land, Adopt, Expand, Renew) go-to-market model. This role is critical to ensuring customer success throughout their lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management and...


  • Bangkok, Bangkok, Thailand Flowaccount Co., Ltd. Full time

    About UsAt FlowAccount, we are at the forefront of revolutionizing the way businesses manage their critical operations. We offer a comprehensive SaaS solution that covers billing, accounting, payroll, product inventory, and mobile Point of Sale (PoS) systems, enabling our clients to streamline their processes and focus on what matters most – growth.About...


  • Bangkok, Bangkok, Thailand TP Full time

    Bachelor's degree holder is required.Minimum 2 years of working experience is a Must.Fluent in Taiwanese Mandarin (spoken and written).Good command of English for internal communication.Previous experience in customer service, call center, or similar roles preferred.Excellent written and verbal communication skills.Strong problem-solving abilities and...


  • Bangkok, Bangkok, Thailand GoPomelo Co., Ltd. Full time

    Job PurposeThe Customer Success Consultant ensures clients achieve measurable business value from GoPomelo's cloud and AI solutions. This role partners with customers throughout their post-sales journey — from onboarding to adoption and optimization — to help them maximize product usage, satisfaction, and long-term partnership success. The consultant...

  • Customer Success

    2 weeks ago


    Bangkok, Bangkok, Thailand Darwinbox Full time

    About Darwinbox:Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+...


  • Bangkok, Bangkok, Thailand Sprout Solutions Full time

     We are searching for the person to join our Customer Success Management team. Successful candidates will find our working environment to be friendly and direct. Reports to:AVP of Customer Success, PHWork Setup: Hybrid  About the RoleAs a Customer Success Associate, you will support both the Implementation and Customer Success teams in ensuring an...

  • Customs Specialist

    2 weeks ago


    Bangkok, Bangkok, Thailand GFS - Global Freight Services Full time

    Are you a movement maker? Are you seeking new and exciting career opportunities?Here is what you need to know about the job:Responsible for managing and coordinating efficient, cost-effective Customs clearance operations. Implements and trains on policies and procedures, maintains the HTS Code database, and advises on Customs and FTA regulations. Performs...

  • Customs Specialist

    2 weeks ago


    Bangkok, Bangkok, Thailand Li & Fung Full time

    Are you a movement maker? Are you seeking new and exciting career opportunities?Here is what you need to know about the job:​Responsible for managing and coordinating efficient, cost-effective Customs clearance operations. Implements and trains on policies and procedures, maintains the HTS Code database, and advises on Customs and FTA regulations. Performs...