Software Engineer

Job Description:

Fusion Advantec is looking for a highly versatile and technically skilled Software Engineer with expertise in full-stack development, DevOps practices, and cloud platforms, to join our dynamic team supporting DevSecOps and related security solutions. This role combines pre-sales, implementation, and post-sales support (Tier 1 & Tier 2) responsibilities—ideal for someone passionate about delivering secure and scalable software in modern development environments.

Responsibilities:

Pre-Sales (Solution Engineering):

• Collaborate with the sales team to understand client requirements and design appropriate solutions.
• Conduct technical demonstrations, workshops, and proof-of-concept (PoC) engagements.
• Prepare technical documentation, architecture diagrams, and proposal inputs.

Implementation & Delivery:

• Participate in the deployment and integration of the solutions into customer environments.
• Customize and configure products to meet customer use cases and development pipelines.
• Provide technical onboarding, enablement, and knowledge transfer to customer teams.
• Provide additional customer training sessions upon request, such as admin enablement, user onboarding, and deep-dive technical sessions.
• Coordinate and perform a formal handover to support teams (Tier 1 or Tier 2) after successful delivery and go-live, including documentation, known issues, and customer context.

Support (Tier 1, Tier 2 & Managed Services):

• Act as the first and second level of technical support for the solutions during the project transition to support team or when available.
• Troubleshoot issues, respond to incidents, and coordinate with vendor support when needed.
• Work as part of a managed service team if required by the customer, including monitoring, issue resolution, and proactive maintenance of DevSecOps platforms.
• Maintain detailed logs of support interactions and resolutions.
• Contribute to internal knowledge base and continuous improvement of support processes.

  Miscellaneous Responsibilities:

• Participate in special projects or initiatives as assigned by management, including R&D, internal process improvement, and strategic customer engagements.
• Assist in documentation, reporting, and other duties aligned with business and team goals.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related discipline.
• Strong knowledge of web technologies (HTML, CSS, JavaScript, React, Angular, or Vue).
• Experience in mobile app development (Flutter, React Native, iOS/Android).
• Solid understanding of SDLC and agile methodologies.
• Proficiency in programming languages such as Java, Python, or C#.
• Hands-on experience with cloud services (AWS, Azure, or GCP).
• Strong CI/CD and DevOps experience (e.g., GitLab CI, Jenkins, GitHub Actions).
• Familiarity with containerization (Docker, Kubernetes) and infrastructure automation tools (Terraform, Ansible).
• Knowledge of DevSecOps tools and practices, including application security testing.
• Excellent communication and customer-facing skills.

Preferred:

• Strong Background in software development.
• Experience working in technical pre-sales or solution engineering.
• Background in technical support or post-sales engineering (Tier 1 or Tier 2).
• Ability to deliver technical training to customers.
• Knowledge of microservices, APIs, and RESTful services.
• Experience with security compliance (e.g., OWASP, NIST, ISO

Employee Benefits:

• Social Security & Provident Fund
• Group Insurance
• Long Service Awards
• Annual Health Checkups
• Company Trip
• 5-Day Work Week (Mon-Fri)
• Flexible Working Hours