Client Delivery Manager

2 weeks ago


Bangkok, Bangkok, Thailand Abhidi Solution (Thai) Co., Ltd. Full time

Job Description:

As a Client Delivery Manager, you are responsible for building a solid customer relationship, driving the end-to-end customer engagement including commercial responsibility, managing operational governance incl. problem- and escalation management, oversee maintenance project delivery, financial plan, and milestones. Together with your technical counterpart, you own the customer landscape and act as an ambassador by translating customer needs to our internal technical and operational teams and by explaining technical details to a non-technical audience with our client.

What you bring

  • Bachelor's degree or higher
  • Excellent written, verbal communication and presentation skills to effectively communicate (and escalate) projects plans, governance information and technical issues
  • Strongly focused on quality, customer success and driven by results
  • Ability to work effectively in international and virtual teams
  • Expert in industry and standards and methodologies for operations (e.g., ITIL, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM)
  • Experience in cloud technologies and hybrid landscapes (both technical and architectural), HANA, and/or SAP Basis administration
  • 8 years of relevant experience




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