Workplace Service Delivery Manager

Reports to: Asia & ANZ Workplace Director

Scope: Greater Asia + 1 UL Markets

Location Thailand (Bangkok)

PURPOSE OF THE ROLE

The scope of the Workplace Service Delivery Manager covers Office sites in relevant remit. Where he/she will ensure that our Workplaces services are Future Fit and aligned to the ambition of a great place to work and trailblazing for best -in-class employee workplace experiences. The role will be responsible for leading the Workplace & Travel and Fleet Services transformation and be accountable for the day-to-day delivery of Workplace & Travel Services in line with established service levels and service line strategy. The services scope of this role includes primarily Facilities Management (both soft and technical services). The role also includes activities across the other Workplace & Travel Services areas (Real Estate, Travel, Fleet Management, Sustainability initiatives and Building projects).

This role reports to the Workplace Director Asia & ANZ, this position is an integral part of the Asia & ANZ Workplace Services organization

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Support and Implementation: Leading the implementation of the workplace related projects in responsible markets, focusing on the Future of the Office, Return to office, Re-imagine of Services, Hybrid Working models, and Digital Workplace.

• Facilities Management: Deliver the Services transformation program, ensuring employee experience, safety, and wellbeing. Accountable for day-to-day site FM service delivery in offices, managing key FM suppliers and third-party suppliers, and resolving performance and service quality issues.

• Innovation and Improvement: Drive innovations and improvement projects to enhance cost and service, implement workplace strategies together with workplace centerer excellence to drive savings initiatives and programs, and ensure timely and accurate performance reporting of services and financials

• Vendor and Stakeholder Management: Manage vendor relationships, evaluate supplier proposals, and conduct supplier performance reviews. Supervise the implementation of various site projects, including office renovations and maintenance works. Owning the site business stakeholder relationships and communication.

• Sustainability and Compliance: Implementing programs to reduce environmental impact, ensuring adherence to safety and environmental regulations, developing and enforcing supporting policies, and monitoring/reporting on relevant metrics. Collaborating with stakeholders to promote sustainability and compliance, managing associated risks, and driving Equity, Diversity, & Inclusion initiatives.

• Finance and Reporting: Deliver profitability by manage P&L responsibility, optimizing resource allocation and ensuring the achievement of financial performance targets

EXPERIENCES & QUALIFICATIONS

Necessary Experience & Qualifications

• Extensive Experience in Facilities Management or Building Maintenance Services preferably in a corporate office environment from a MNC or large and reputable local organization; This includes delivery and management of KPIs, SLAs, and relevant FM contracts.

• Essential to have a hand on approach and can-do attitude.

• Strategic leadership with strong collaboration and communication skills, fluent in English, German and the local language, fostering continuous improvement and innovation to meet client needs.

• Delivering workplace related projects and change management in areas such as site relocation, reconfigurations or other global/ local related projects implementation associated to workplace scope.

• Financial acumen and working knowledge of financial budgeting and accounting

• Strong leadership capabilities forsting a high-performance culture that aligns with company values and team spirit.

Preferred Experience & Qualifications

• Experience in working independently and in agile delivery set up

• Demonstrates the ability to adapt, stay calm, and maintain focus in stressful situations

• Genuine interest in workplace services (be the subject matter expert)

and a passion for delivering the best service to our internal clients

SKILLS

• Stakeholder management

• Operations management

• Problem solving

• Vendor management

• Decision making

• Customer Centricity

• Strategic thinking

• Analytical Thinking

• Risk management