Residence Services Agent

3 days ago

Bangkok, Bangkok, Thailand Marriott International Full time

Job Title: Concierge – Residences

Location: The St. Regis Bangkok, 159 Rajadamri Road, Bangkok 10330, Thailand

Employment Type: Full-Time

Position Summary:

As a Concierge – Residences, you will be the primary point of contact for residents and guests, delivering personalized and anticipatory service that reflects the luxury standards of The St. Regis brand. You will coordinate special arrangements, provide local insights, and ensure every interaction is handled with discretion, professionalism, and genuine care.

Key Responsibilities:

  • Respond promptly to residents' and guests' requests for services such as transportation, dining reservations, housekeeping, dry cleaning, and maintenance.
  • Coordinate with internal departments and external providers to fulfill requests efficiently.
  • Provide accurate information about the property, amenities, and surrounding area including local attractions and events.
  • Monitor common areas and lounges for service quality, safety, and guest comfort.
  • Maintain a visible and welcoming presence at the reception desk.
  • Document daily activities and updates in shift logbooks.
  • Ensure compliance with safety protocols and complete required training.
  • Uphold grooming standards, confidentiality, and asset protection policies.
  • Foster positive relationships with colleagues and contribute to a culture of excellence.

Qualifications:

  • Education: High school diploma or G.E.D. equivalent
  • Experience: No prior experience required; training provided
  • Skills:
  • Strong interpersonal and communication skills
  • Customer service orientation
  • Professional demeanor and presentation
  • Ability to multitask and manage time effectively
  • Fluent in English; additional languages are a plus

Physical Requirements:

  • Ability to stand, sit, or walk for extended periods
  • Capable of lifting or moving items up to 10 pounds without assistance

Benefits:

  • Uniform provided
  • Meals during shift
  • Service charge
  • Vacation and public holiday leave
  • Career development opportunities within Marriott International

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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