Residences Assistant Manager

*About Four Seasons:*
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world's most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us
Our family members are masters at their crafts – a gardener can become an artist, a manager, a conductor, a chef or an inventor. We look for Peoples who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya
Located along the Chao Phraya River, one of the world's most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73storey tower with 366 private residences.

Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

*About Four Seasons*
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operates 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

Position Title: Residences Assistant Manager - A La Carte Services
Department: Executive Office

Reports To: Hotel Manager

Dotted Line to: Regional Director of Residences

• The Residences Assistant Manager - A La Carte Services is responsible for managing and coordinating all requests for A La Carte Services from Residence Owners and Tenants.
• This role ensures that service schedules are well-organized and aligned with both the specific requirements of residents and the availability of the Housekeeping and Engineering teams.
• The Assistant Manager also plays a key role in achieving the budgeted A La Carte Service revenue by maximizing scheduling efficiency, team productivity, and resident satisfaction.

*Key Responsibilities*

• Act as the central point of contact between Residences, Housekeeping, Purchasing and Engineering teams regarding A La Carte Service requests (cleaning, purchasing, maintenance, and repair).
• Create and manage service schedules that balance residents' needs with the operational capacity of the service teams.
• Allocate tasks effectively to ensure optimal use of resources (e.g., scheduling two residences per day for air-conditioning cleaning or housekeeping services).
• Monitor and adjust schedules to ensure timely delivery of services and a high level of resident satisfaction.
• Track service performance and coordinate follow-ups with relevant teams to ensure quality standards.
• Collaborate with the Hotel Manager to identify opportunities to improve efficiency and maximize monthly revenue from A La Carte Services.
• Maintain accurate service records, including schedules, completed work, and pending requests.
• Provide clear communication to residents regarding service appointments, timelines, and preparation requirements.

*Qualifications*

• Previous experience in service coordination, scheduling, or operations support, preferably in hospitality or residential services.
• Strong organizational and time management skills with the ability to prioritize multiple requests.
• Excellent communication and interpersonal skills to liaise with both residents and internal teams.
• Proficiency in scheduling tools, spreadsheets, or property management systems.
• Detail-oriented, with a problem-solving mindset and ability to adapt to changes.
• Strong commitment to guest service excellence and teamwork.

*What You Will Bring*
Candidates with a passion for excellence, expertise in Sales or Marketing are invited to apply for a career with Four Seasons.

Candidates must have a firm knowledge of the area and be extremely organized and be able to multitask.

Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence