Coca Cola IOS Key Account APAC Region

7 days ago

Bang Na Bangkok, Thailand Krones (Thailand) Co., Ltd. Full time

KRONES is seeking a dedicated Coca Cola IOS Key Account in the APAC region to champion customer satisfaction and drive issue resolution. In this role, you'll lead coordination between technical teams and project managers, monitor complaint status, and ensure effective communication between customers and IOS teams. You'll also manage weekly gap reviews, escalate concerns, and align scorecard metrics across new machine and after-sales topics to foster long-term partnerships and service excellence.

What awaits you:
  • Dedicated to IOS Key account customers satisfaction in the Region
  • Lead, coordinate, and support between technical team and LCS PM pending issue until final Agreement
  • Status monitoring within the scope of complaint processing
  • Support regional Services project management team by performing customer visits for the recording and/or clarification when necessary
  • Alerting and Escalating issues and concern internally
  • Monitoring Customer's concerns
  • Leading weekly review of gap list between Krones and customers
  • Ensuring proper communication process and work flow between customer and IOS organizations
  • Monitor and align for all concern issue relating to score card for BIG and Krones with new machine and after sale topic and leading the corresponding actions
What you need:
  • Bachelor's degree in Business Administration, Marketing, Commerce, or a related field
  • Minimum 5 years of experience in Key Account Management or Sales within the FMCG industry, preferably in beverages or consumer goods
  • Strong negotiation and relationship-building skills, with experience engaging senior stakeholders and cross-functional Teams
  • Excellent communication skills in English
  • Willingness to travel across the region as required
  • Willing to work in the Bangna area
Our benefits at Krones Thailand:
  • Attractive Compensation Package
  • Unlimited access to learning and training opportunities via our learning platform.
  • Talent development exchange programs (Across Borders).
  • Flexibility of working from home for up to 6 days per month.
  • Ergonomic workstations with height-adjustable desks
  • Annual fun and engaging teambuilding events

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