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Collection Control Specialist

2 hours ago

Bangkok, Bangkok, Thailand KASIKORN LINE Full time

The Collection Control Specialist is responsible for coordinating and providing consultation for Collection Team. This role offers guidance and operational direction to support and align with the company's business direction.

Your Role

  • Monitor and control debt collection procedures for internal staff and external agencies to ensure strict adherence to policies (e.g., Debt Collection Act, PDPA).
  • Coordinate with Compliance to review and update Collections procedures and manuals (Process & Procedure / Collections Manual) to reflect current regulations.
  • Coordinate with Risk team for BCP (Business Continuity Plan) updates, Call Tree testing, and RCSA/KRI reviews.
  • Investigate, review, and report all reported Incident and PDPA Incident events to ensure accurate reporting to Risk team and Legal team.
  • Monitor the timely closure of customer complaints from the ticketing system and track disciplinary actions.
  • Prepare and compile all necessary documentation for internal and external audits.
  • Monitor and track the implementation of corrective Action Plans resulting from audit findings.

Specification

  • Fluently communication in both Thai and English
  • 3-5 year of experience in auditing and controlling debt collection procedures or knowledge of regulations related to the Debt Collection Act (พรบ. ทวงถามหนี้), PDPA (Personal Data Protection Act), or other relevant laws.
  • Knowledge of internal and external debt collection systems or the Debt Collection Act.
  • Excellent knowledge and understanding of the company's policies and procedures.

Nice to Have

  • Good negotiation skills.
  • Skills in persuasion, motivation, and communication to ensure mutual understanding.
  • Ability to handle documentation efficiently, accurately, and punctually.
  • Ability to coordinate effectively with all departments and achieve good results.