Customer Service
12 hours ago
Job Description
- Handle inbound calls related to enquiries, complaints, rescue, membership, IoV, and mall services, and escalating unresolved issues to Tier 2 or relevant teams.
- Experience in the automotive industry or 24/7 operations is preferred.
- Agent mandatory support Webchat, E-mail, SNS including but not limited to live chat, Facebook Messenger, LINE OA, and email.
- Proficiency in typing and managing multiple conversations simultaneously is essential.
- Provide prompt, professional, and courteous assistance to customers
- Listen actively to customer concerns, identify their needs, and offer appropriate solutions
- Investigate and resolve customer issues, escalate complex problems to higher levels of authority when necessary
- Stay updated on product knowledge and changes in company policies and procedures
Qualification
- A full-time diploma or equivalent qualification (or equivalent foreign education), with at least 1–2 years of experience in call center or customer service. preferably in the automotive industry.
- Typing speed of more than 35-40 words per minute
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle stressful situations with professionalism and empathy
- Basic computer skills and proficiency in using customer service software and CRM systems
- Strong communication in Thai and English both written and spoken skills - Experience in multi-channel support is preferred.
- Willingness to work flexible hours, including evenings and weekends
Working Hours: 24/7
Compensation:
- Additional health, dental, life, and accident insurance
- Social security
- Annual leave + special leave
- Friendly work environment and strong employee relations
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