Salesforce Administrator/Solution Architect Specialist

2 hours ago

Bangkok, Bangkok, Thailand Ford Motor Company Full time
  • Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions. 
  • Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies. 
  • Manage various salesforce projects, including gathering information, planning, and executing projects. 
  • Formulate and maintain salesforce solution documentation. (e.g. Functional specifications) 
  • Work with the design team to ensure that the most significant business operations are addressed. 
  • Collaborate with development teams for any required customizations or integrations. 
  • Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos. 
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process. 
  • Maintain a functional grasp of the business requirements and project solutions. 
  • Be the 2nd tier support the 1st tier admin in consult the solution and provide guidance for end user and, troubleshooting, and maintenance for the connected Salesforce platform. 
  • Develop and maintain main reports and dashboards to support business intelligence and decision-making. 
  • Excellent knowledge of and shown proven expertise with Sales Cloud, Experience Cloud, Marketing cloud and Automotive Cloud would be an advantage. 
  • Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements. 
  • Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed. 
  • Collaborate with cross-functional teams to build sustainable applications. 
  • An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features. 
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers. 
  • Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients. 
  • Excellent knowledge of project management methodology such as Scrum, Agile, and technology such as Jira and Confluence. 
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) 

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