Operation Manager

2 weeks ago


Watthana, Bangkok, Thailand ARAK ANIMAL HEALTHCARE CO., LTD. Full time

Key Responsibilities

Operational Management


• Oversee daily hospital operations, including reception, nursing, pharmacy, grooming, boarding, and other services.


• Monitor patient flow, scheduling, and service quality to ensure efficiency and client satisfaction.


• Ensure compliance with veterinary standards, health & safety regulations, and internal SOPs. Team Leadership & Development


• Supervise, coach, and motivate staff across departments to achieve service and performance goals.


• Conduct regular training to improve staff skills in customer service, patient care, and operational systems.


• Manage staff scheduling, performance evaluation, and conflict resolution. Financial & Business Management


• Monitor branch revenue, expenses, and profitability in alignment with corporate financial goals.


• Analyze KPIs and prepare performance reports for management review.


• Support marketing and business development initiatives to increase client base and service utilization. Client Experience & Relationship Management


• Ensure an excellent client journey from appointment booking to discharge.
• Handle client feedback, complaints, and escalations with professionalism and empathy.


• Promote hospital services, wellness programs, and preventive care plans. Strategic Support & Growth


• Collaborate with corporate management to implement new products, services, or operational improvements.


• Support branch expansion initiatives and adapt to changes in market demand.


• Maintain partnerships with suppliers, vendors, and local community organizations.


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