E-commerce & Sales Operations Executive

2 days ago

Watthana, Bangkok, Thailand MUST U Full time

MUST U is the Thailand branch of a Korea-based parent company.

The company operates an import and distribution business for products from South Korea and continues to expand its business through Live E-commerce and Influencer Marketing channels.

Currently, MUST U is growing rapidly and is looking for team members who are eager to learn, develop themselves, and grow together with the organization.

Position: E-commerce & Sales Operations Executive

Salary: Negotiable based on qualifications and experience

Work Location: Sermmit Tower (Asok) — Convenient access via MRT Sukhumvit or BTS Asok

Working Hours: Monday – Friday, 9AM - 6PM

Roles & Responsibilities

1) Process & System Setup

Design and develop end-to-end E-commerce & Sales Operations processes

Design workflows for order processing, packing, delivery, and shipment tracking

Analyze issues and propose improvements

Establish standard documentation and reporting formats for internal teams and management

2) Online Channels & Partners Management

Manage daily operations across online platforms (Shopee / Lazada / TikTok Shop / Company Website)

Set and align pricing, promotions, and campaigns across all channels

Coordinate with offline partners regarding product information, pricing, and promotional activities

3) Inventory & Forecasting

Manage multi-channel inventory

Analyze sales performance and market trends to forecast product demand

Plan inventory levels to prevent stock shortages or overstock situations

4) Order, Delivery & Payment Management

Verify orders and related documentation

Coordinate with warehouses, logistics providers, and 3PL partners

Monitor deliveries in accordance with SLA and reconcile payments (including COD)

5) Platform & External Coordination

Act as the main point of contact with E-commerce platforms

Coordinate on campaigns, platform policies, KPIs, and store account issue resolution

6) Data Ownership & Communication

Serve as the central owner of sales, inventory, and delivery status data

Provide regular updates on progress, issues, and solutions to internal teams and management

Qualifications

Experience in E-commerce, Sales Operations, or Operations roles

Experience coordinating and communicating with E-commerce platforms and offline partners

Strong analytical skills with data-driven and systematic decision-making abilities

Understanding of multi-channel sales (Online & Offline Partners)

Excellent communication skills, strong sense of responsibility, and ability to work cross-functionally

Good command of English

Korean language skills are a plus

How to Apply

For inquiries or resume submission: .company

Email subject: E-commerce & Sales Operations Executive – [Full Name]

Please state your expected salary and attach relevant work samples or portfolio (if any)

Only shortlisted candidates will be contacted

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