Head of Retail Business

2 weeks ago

Bangkok, Bangkok, Thailand True Corporation Public Company Limited Full time

Job Summary

Head of Retail Business is responsible for leading and managing all aspects of mobile/device retail business operations, including strategy development, sales, marketing, and customer service. This role involves overseeing a team of professionals to drive revenue growth, enhance customer satisfaction, and maintain operational efficiency within the mobile retail sector and collaborates closely with cross-functional teams to develop and execute strategies that align with organizational goals and market trends

Job Responsibilities

  • Strategic Planning: Develop and implement strategic plans to drive growth and profitability in the mobile retail business segment. This includes identifying market opportunities, analyzing competitors, and setting clear objectives and targets.
  • Sales and Revenue Generation: Lead the sales team to achieve revenue targets and maximize sales opportunities.
  • Develop pricing strategies, promotional campaigns, and sales incentives to drive customer acquisition and retention.
  • Marketing and Branding: Develop and execute marketing campaigns to increase brand awareness and promote products and services.
  • Collaborate with marketing teams to create compelling messaging and promotional materials tailored to the mobile retail market.
  • Customer Experience: Ensure exceptional customer service standards are maintained across all retail channels.
  • Implement initiatives to enhance the overall customer experience, including product demonstrations, after-sales support, and feedback mechanisms.
  • Team Leadership: Provide strong leadership and guidance to the mobile retail team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Develop and mentor team members to maximize their potential and performance.
  • Financial Management: Manage budgets, forecasts, and financial performance metrics for the mobile retail business.
  • Monitor key financial indicators and implement corrective actions as necessary to achieve financial targets.
  • Partnerships and Vendor Management: Cultivate and maintain relationships with key partners, suppliers, and vendors in the mobile industry.
  • Negotiate favorable terms and agreements to secure competitive pricing and ensure product availability.

Qualification

  • Minimum bachelor's degree in business administration, Marketing, or related field; master's degree preferred.
  • Minimum 10 Years of in-depth experience in Key Account and Retail Management.
  • Proven track record of success in a leadership role within mobile/device retail industry.
  • Strong understanding of mobile technology trends, consumer behavior, and market dynamics.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strategic thinker with the ability to translate vision into actionable plans and initiatives.
  • Demonstrated ability to drive sales growth, manage budgets, and achieve financial targets.
  • Experience in team leadership, coaching, and talent development.
  • Analytical mindset with proficiency in data analysis and performance metrics.

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