Training and Engagement Manager

2 weeks ago


Bangkok, Bangkok, Thailand Ngern Tid Lor Full time

Company Description

Ngern Tid Lor, under Tidlor Holdings Public Company Limited (TIDLOR), is a leading provider of vehicle title loans catering to underbanked customers in Thailand. It is also the country's largest branch-based non-life insurance broker, operating alongside its InsurTech brands, Areegator and heygoody. With over 1,800 branches nationwide, the company delivers financial solutions that are accessible, fair, transparent, and responsible. Ngern Tid Lor is committed to empowering individuals and enriching lives by addressing financial needs with innovative and inclusive services.

Responsibilities

  • Contribute to the development of sales strategies and goals.
  • Analyze performance metrics and identify areas for improvement in the sales process.
  • Develop and maintain training budgets and resources.
  • Training programs on loan products, sales techniques, compliance regulations, and customer service for new and existing loan telesales representatives.
  • Coaching and mentoring individual team members to improve their performance.
  • Identify skill gaps and training needs of the team.
  • Stay updated on industry trends, best practices, and regulatory changes related to loan products and sales.
  • Collaborate with other departments to ensure training aligns with business goals.

Requirements

  • Bachelor's degree in any field.
  • Minimum 5 years of experience in training and development, preferably in the financial services or sales industry.
  • Proven experience in developing and delivering engaging and effective training programs.
  • Strong knowledge of loan products, sales techniques, and relevant compliance regulations.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to assess individual needs and provide effective coaching and mentoring.

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