Member Contact Center Officer

17 hours ago

Bang Rak, Bangkok, Thailand Thailand Privilege Card Co., Ltd. Full time

รายละเอียดงาน

    1. Summary of Responsibilities Perform as an entry-level officer applying academic knowledge and professional skills to deliver member services within the Member Service Center Department. The role supports the company's objectives by ensuring efficient, value-driven, and sustainable operations.

  2. Key Responsibilities and Job Objectives 1) Handle service reservations requested by members in accordance with the service terms and conditions established by the company and its partners and provide alternative options when the preferred partner is unavailable. 2) Respond to member inquiries regarding privileges and benefits, and forward other types of requests or information to the relevant departments as appropriate.

3) Support the Sales Department by providing preliminary information and consultation to prospective members before follow-up by the sales team. 4) Provide operational support and assist in resolving immediate issues, while recommending corrective actions and sharing solutions with colleagues to enhance service quality and efficiency. 5) Collect and report member complaints and dissatisfaction cases to the responsible departments for appropriate resolutions.

6) Welcome and assist walk-in members in the absence of the Member Relations Officers, ensuring a positive service experience. 7) Update and maintain accurate member database records to ensure reliability and efficiency of use.

8) Record and manage documentation related to members' criminal record background checks and notify members of the results accordingly. 9) Prepare summary reports on operational issues, member complaints, compliments, and periodic reports such as monthly and annual summaries. 10) Prepare and process documentation for the requisition of office supplies and equipment for departmental use.

11) Coordinate and collaborate effectively with internal and external teams or departments to achieve assigned goals and ensure smooth operations. 3. Specific Qualifications

  • Fluent in both English and Chinese (for CN–EN Call Center).
  • Proficient in navigating multiple computer systems while actively listening, engaging in conversation, and accurately updating customer information.
  • Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
  • Excellent communication skills with a service-minded attitude and professional appearance.
  • Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
  • Flexible working on varied schedules, including weekends or overtime, based on business requirements.
  • Computers are literate and familiar with CRM or customer service management systems.
  • All applicants must successfully pass a background check.

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