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Lead Management Officer

2 weeks ago

Bang Rak, Bangkok, Thailand GOLDEN STONE CO.,LTD. Full time

Jobs Highlight

Full-time Lead Management Officer position with an international jewelry company.

Responsible for handling customer enquiries and forwarding leads to the sales team.

Requires a supportive, friendly, and professional approach.

Key Responsibilities:

· Receive and handle customer enquiries from various channels (Trade shows, phone, email, social media, walk-ins).

· Record, verify, and qualify leads accurately in the system.

· Assign and forward leads to the appropriate sales team members promptly.

· Follow up on leads to ensure proper handling and closure by the sales team.

· Maintain clear communication between customers and sales staff.

· Ensure a professional, polite, and supportive interaction with all customers.

· Prepare basic reports on lead status and follow-up progress.

· Maintain confidentiality of customer and business information.

Required Skills & Qualities:

· Good communication and coordination skills.

· Organized, detail-oriented, and responsive.

· Friendly, supportive, and customer-focused attitude.

· Basic computer knowledge (CRM, Excel, email).

· Ability to work well with a sales-driven team.

Preferred Qualifications:

· Prior experience in customer service, sales support, or lead management (jewelry or retail experience is an advantage).

Qualification

  • Previous Experience in Lead management or customer service is an advantage
  • Proficient in Microsoft Office (Excel, Word, etc.)
  • Good command of English and Thai is an advantage.
  • Responsible, well-organised, and good interpersonal skills.
  • Basic knowledge of jewellery or willingness to learn.
  • High school diploma or bachelor's degree or a Master's degree in business Administration.