Customer Success Operations

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 130 countries. Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation. Customer Success Operations We are looking for a sharp, proactive Customer Success Operations to serve as a right hand in managing daily business functions. This is a role for a high-functioning generalist who enjoys variety, one hour you might be organizing a project timeline, and the next you might be handling data entry or troubleshooting a sales workflow. The ideal candidate is someone who sees around corners, anticipates needs, and is happy to take on the junior-level administrative tasks that keep the business moving. Responsibilities: Project Support: Help move projects from "in-progress" to "done" by tracking tasks, following up with team members, and maintaining project boards. Sales & Admin Ops: Provide daily support for sales activities, including updating CRM records (HubSpot), managing deal flow, and ensuring data integrity. Administrative Triage: Handle the "heavy lifting" of administration, scheduling, preparing basic documents, data entry, and organizing digital files. Ad Hoc Execution: Act as the "utility player" for the business. Youll handle unexpected tasks and operational bottlenecks with a "figure-it-out" attitude. Workflow Maintenance: Keep our internal workspaces (Notion) organized and up-to-date so that information is always easy to find. Required Skills and Experience: Experience: 1–2 years in an operations, admin, or coordination role. We value a track record of "getting things done." The "Generalist" Mindset: You are tech-savvy and pick up new software quickly. Familiarity with tools like Notion and HubSpot is a plus, but your ability to learn and organize is more important than being an expert. Resourcefulness: You think on your feet. When faced with a new task, you take the initiative to research solutions before asking for direction. Reliability: You are the person who never lets a ball drop. You have a high degree of "follow-through" on small, repetitive tasks. Clear Communication: You can take a messy set of instructions and turn them into a clear, actionable plan. What Success Looks like:  30 Days: You have audited our HubSpot data and Notion boards, identified "messy" areas, and taken over all routine administrative scheduling. 90 Days: You are proactively suggesting workflow improvements and have reduced the time leadership spends on operational "noise" by 50%. What you'll get: Competitive Salary & Loads of opportunitiesCommissionsMore responsibilities & Learn fast and more in a challenging environmentInternational work environmentA pioneering mindset of innovative people around Demo Video: www.youtube.com/watch/Manatal_DemoYoutube Channel: https://www.youtube.com/channel/Manatal Interested Candidates can also apply via this link: https://www.careers-page.com/manatal/job/63XWY79R Manatal Hiring At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process. We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.