Senior Officer, Special Uld

3 days ago

กรงเทพมหานคร, Thailand Unilode Full time

**About Unilode**

**Position Overview**

This position will be responsible for the day-to-day management of special ULDs, including cool containers, other special ULDs, and accessories that are part of ULD management contracts. The role involves executing and maintaining global standards for Special ULD Management while suggesting improvements, ensuring high-quality service delivery, and enhancing customer satisfaction through effective coordination and execution of tasks.

**General Responsibilities**
- Execute standard processes across carriers and to ensure high quality service delivery and customer satisfaction.
- Serve as a primary contact for customers for day-to-day inquiries and requests and efficiently manage incoming mailbox communications and take action as required.
- Track all managed ULDs and accessory, logging details such as ULD ID, lease location, return location, lease start date, duration, costs, and contacts.
- Manage ULD disposition requests in a timely manner and execute necessary follow-ups on stock distribution between airline ground handling agents as per the agreed allocation.
- Escalate recurring non-performance issues hindering stock balancing at any station to team lead, Customer Success Manager and/or field-base staffs for follow up action.
- Compile insights and action plans to suggest improvement on new process and coordination, align with CSM and engage with customers to drive improvements.
- Support the training of new coordinators, providing guidance and ensuring they understand and follow established procedures.
- Assist in training external customers and Ground Handling Agents (GHAs) on the management of special ULDs and system.
- Support IT and Process and Performance Excellence team for system and Customer Dashboard enhancement project
- Additional duties as assigned.

**You**:
You will add to our quality culture if you can bring:

- University degree in aviation related field is preferred.
- Experience in the aviation industry will be an advantage.
- Experience in handling or managing ULDs will be an advantage.
- Ability to work in shift rotation and hybrid work environment.
- Strong Microsoft Office skills, especially Excel and Outlook.
- Understanding of different type of ULD and ULD accessory is a strong plus.
- Fluent in English communication skills.
- Strong verbal, written and interpersonal skills.
- Strong attention to details.
- Excellent time management skills and ability to handle complexity.

**Why Unilode?**
- Pension Contribution
- Up to 14 days of annual leave plus public holidays
- 13th month salary
- Group Insurance
- Vision Reimbursement
- Life Insurance
- Disability Insurance

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