Customer Success Supervisor
5 days ago
**About Unilode**
**Position Overview**
The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues pro-actively, anticipating challenges, influencing stakeholders (both internal and external) and initiating ideas on how to progress the overall ULD experiences at their stations. They work with the local authorities on making the airfield safer, cleaner, and more efficient.
**General Responsibilities**
- Create and maintain a Station Profile.
- Use the KPI dashboard to keep track of, manage and drive performances.
- Act as the ULD Subject matter expert for their assigned customer and other stakeholders.
- Work with the GHA of their assigned customer to ensure ULD requirements are understood.
- Ensure Local Operating Procedures for all Unilode Customers are established and implemented at the station/s.
- Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).
- Support with local coordination and escalation of disposition requests.
- Conduct training and awareness sessions for GHA staff on ULD requirements
- Conduct spot-checks and audits per matrix and follow-up on findings.
- Collect evidence of DAM/UNR/LOST, identify root causes, share insights with CSM and local stakeholders to formulate solutions.
- Liaise with local MRO to optimize the collection and return of ULDs requiring repair.
- Coordinate leased and interline ULD extraction.
- Conduct airport sweeps, produce sweep reports and follow-up on findings.
- Support and maintain local airport reader infrastructure of digital ULD track & trace.
- Meet with local stakeholders on a regular basis to discuss operational topics.
- Establish effective relationships with GHAs and other key stakeholders in the “on the ground” ULD supply chain.
- Participate in local Airport Safety committees to have a voice in ULD storage, handling, and best practices.
- Actively participate in community meetings and seek opportunities for further exposure.
- Support implementation of new ULD Management customers.
- Participate in the regional CSM call and represent their station.
- Built effective relationships with the authorities.
- Assist the CSM with some commercial discussions (i.e., CSS, CPI).
- Additional duties as assigned.
**Qualifications**
- Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.
- Experience working with 3rd parties.
- Solid understanding of ULD operations
- Must pass a security background screening and able to obtain an airport badge.
- Tertiary studies in Business, Logistics or Aviation Management.
- Demonstrated success in a high pressure, dynamic, fast-paced environment.
- Proven ability to develop and maintain strong internal and external relationships.
- Proven ability to work independently, own and drive own agenda and achieve significant operational improvements with limited supervision.
- Able to listen, understand and make confident decisions based on facts and role responsibility.
- Analytical and able to organize, prioritize and communicate effectively both verbally and in writing.
- Able to anticipate and handle objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.
- Open to travel.
-
Customer Success
2 weeks ago
กรุงเทพมหานคร, Thailand บริษัท อีมิแน้นท์แอร์ (ประเทศไทย) จำกัด Full timeบริษัท Eminent Air (Thailand) Co.,Ltd. เปิดรับสมัครตำแหน่ง Customer Success...
-
Customer Success Leadership
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Corporation Full timeThe Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...
-
Customer Success Leadership
4 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Full timeThe Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...
-
Customer Success Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Amity Full timeAs a customer success manager, you will help our customer success strategies, building strong relationships with customers and collaborating with cross-functional internally to deliver consistently excellent customer experiences. **Your team**: - ** Zoho Project **and Professional project management tool is the foundation of how we run the team. - Our...
-
Customer Success Executive
1 week ago
กรุงเทพมหานคร, Thailand Palexy Pte. Ltd Full timeAt Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and...
-
Customer Success Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Moove Full time**About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...
-
Customer Success Manager
9 hours ago
กรุงเทพมหานคร, Thailand Moove Full time**About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...
-
Customer Success Executive
2 weeks ago
กรุงเทพมหานคร, Thailand Cisco Systems Full timePlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **Who You’ll Work With** Customer Success Executive (CSE) role is a highly transparent, strategic leadership role...
-
Customer Success Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Cisco Systems Full time**What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Technology Customer Success Manager
4 weeks ago
กรุงเทพมหานคร, Thailand PRTR Full timeMore than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...
-
Customer Success Associate
4 weeks ago
กรุงเทพมหานคร, Thailand Capillary Technology Full timeAssociate - Customer Success Bangkok, CRM Asia As Associate, Customer Success - You would be responsible for: Working effectively both independently and as a member of a cross functional team. Supporting the analytics needs of business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients Collate the data...
-
Customer Success Manager
5 days ago
กรุงเทพมหานคร, Thailand NAVBLUE Full timeFunctionCustomer Experience - Location- Bangkok, TH - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team. Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the...
-
Customer Success Manager
1 week ago
กรุงเทพมหานคร, Thailand Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success
4 weeks ago
กรุงเทพมหานคร, Thailand AnyMind Group Full time**As a part of the Product Growth team, the customer success will play a critical role in enabling internal teams to create value for their customers through AnyManager platform whilst providing valuable market insights and inputs to the product teams.**: **What You'll Do**: - Gather, store, and analyze client-related data from websites and mobile apps...
-
Customer Success Manager
2 days ago
กรุงเทพมหานคร, Thailand Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success Account Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Team Administrator
2 weeks ago
กรุงเทพมหานคร, Thailand Taskworld Full time**About Taskworld** Taskworld is a top-rated online collaboration and task/project management software designed to streamline project management, collaboration, delegation, and communication. It enables teams to efficiently manage tasks, track progress, and access performance metrics. Taskworld allows team members to assign and receive tasks, add followers,...
-
Customer Success Executive
4 weeks ago
กรุงเทพมหานคร, Thailand Noventiq Full time**Noventiq is hiring!** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 75,000+...
-
Senior Customer Success Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
