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Retail Manager, Thailand
3 weeks ago
Bangkok, 10, TH- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
**MAIN PURPOSE**
- Responsible for Retail strategy in order to ensure that the long-term strategic and financial objectives are achieved.
- Responsible for managing the day-to-day activity of the retail network, ensuring that the short-term sales objectives are reached.
- Represent as a Brand ambassador when representing the Brand at meetings, events, charity dinners and other work-related functions.
- Establish a consistent standard of customer service and ensure that the performance of all sales staff meets the set standards.
- Responsible for the communication and practice of brand’s culture and values in Retail.
- Responsible to build and develop Customer Relation Management to improve Client acquisition and client development initiatives.
**KEY RESPONSIBILITIES**
- **Sales Performance & Client Management**
- Propose short and middle term strategies to achieve retail sales and retail management qualitative and quantitative objectives for the financial year
- Evaluating the retail business and to identify the likely/potential sales points by developing strategic plans and sales strategies
- Prepares monthly sales targets for the retail network by boutiques and by personnel in accordance to achieving the annual sales budget.
- Strategize and proposes annual, quarterly and monthly action plans to achieve the sales targets and missions (incl. NTS, WA, LE, HA, etc)
- Regularly calculates, communicates, counsels and/or challenges staff sales performance vs sales targets and retails KPIs
- Approves and maintains control on discounts and gratuities
- Build brand rapport and relationship with end customers-Direct involvement in Sales with Top VIP customers
- Propose progressive improvements and actionable plans providing practical customer base solutions creating a destination luxury Retail ambience
- Coordinate retail activities with internal departments (i.e. PR, Marketing, After Sales and Richemont Shared Service departments) to synergize the needs of all departments in achieving the brand’s objectives
- Ensures that all company resources provided are utilized accordingly in the drive for increased sales productivity - remote sales pay-by-link, WhatsApp Business, Salesforce, virtual previews, etc
- Prepare for business presentations required for Retail Meetings
- Prepare for weekly and monthly Sales and Retail Management related reports
**2) Boutique Teams Management**
- Recruit, evaluate, coach, motivate, develop, and retain a dynamic and effective retail sales force.
- Oversees and maintains optimum and cost-effective labour force planning across the network including being the final decision maker in times of rostering dispute.
- Oversees and maintains discipline in all other workforce HR matters including medical certs, annual leaves, replacement off-days, punctuality, staff purchases, claims, grooming.
- Support the onboarding process of new hires including office/boutique tours/attachments, 1-1 networking meetings, procuring new uniforms and other necessary materials including identifying training modules.
- Ensures that retail team is kept up to date and familiar with new novelties, best practices, advertising campaigns, corporate policies, and all other relevant brand information.
- Facilitates the exchange of information, ideation and brainstorming amongst the Boutique Managers including with other departments.
- Responsible for staff development and identify the training needs of the retail team
- Identify success profiles and talent planning to define career paths and promote advancement
- Promote job retention and deepen employee satisfaction
**3) Boutique Operations**
- Ensure full compliance to Richemont operational guidelines, RIC and brand’s operational guidelines
- Responsible and accountable for the sales and smooth operations of all retail stores
- Implement, monitor, review and ensure efficient in-store systems and processes ensuring optimum care in SHE, stocks, equipment, IT, finance.
- Ensures proper periodical stock counts and audits are being performed and reported accurately to ensure mínimal product shrinkage.
- Monitor and approve the miscellaneous operating expenses of the boutiques to ensure that the general costs of retail operations are kept at optimum levels.
**4) Inter-department collaboration**
- Works with the VM team and Boutique Managers to ensure that the product displays, showcases, visuals and window animations are planned, executed, and maintained according to plan.
- Coordinates with the Marketing team and oversees the boutique team’s operational process and execution of event
